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E-junkie_GuruWebmaster & Support Guru
Nov '16

It appears some sort of glitch has cropped up affecting early downloads of NEW remotely-hosted files (i.e., files not uploaded directly through our Seller Admin), before we have a copy of the new file synced to our Amazon S3 provisions for long-term storage and delivery. Our Operations team has now been alerted and will be working to resolve the problem forthwith. Remote files which have already been successfully downloaded at least once appear to be unaffected, so meanwhile we advise sellers to refrain from updating any downloadable files on their remote servers until we followup here to confirm the issue is resolved.

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    Nov '16

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    Nov '16
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anthonyk
Nov '16

Thank you for posting this. I will say that a remote file of mine that had been working has quit working. I've sent you a contact form about it and e-junkie has responded already. I just wanted to make you aware that it's possibly not just remote files that have not been downloaded at least once. In the case of my product (1512096) it had been working fine many times until this morning when it failed. I'm assuming this file is being affected by the same glitch.

Interestingly, another product (1453415), which has exactly the same product set up and has been also been downloaded numerous times, worked fine when I tested it. Right now it appears that 1512096 is the only remotely hosted of mine that has been been download before that's not working.

E-junkie_MonsterSupport Monster
Nov '16

We were able to correct the underlying problem, we normally save copies of remote files in our cache at Amazon for fast delivery but files that weren't in the cache weren't getting properly saved and that left them running through a much slower delivery route. Remote files will be getting properly delivered by Amazon now.



Even files for existing products that were previously cached might have been affected by the original problem if we were trying to update them but they'll also be working again. If anyone is still experiencing trouble please let us know.