We acknowledge and apologize for the ongoing email outage. We've been stuck waiting on Amazon Web Services (AWS, the datacenter where our services operate) to lift the block on sending outbound email that they imposed on us around 1pm MST yesterday, and our Sysadmin is continuing to work with them now to satisfy their requirements to restore outbound email service.
That block was imposed due to an excessive rate of undeliverable-email bounces, which in turn we found was caused by some crooks using E-junkie purchase links to place a large volume of bogus orders, apparently testing stolen credit card numbers. Those orders were auto-generated with randomly-generated fake "buyer" email addresses, causing any emails for those orders to bounce as undeliverable. We were able to identify the product they were placing these bogus orders for and disable any further orders for that item, so that should curtail the bounce issue, but we still need to convince AWS that we've got the problem resolved.
Workaround Tips:
Meanwhile, you can find affected buyers' orders in your E-junkie Transaction Log, click the Copy Link button for their order there, and paste that link into a personal reply to the buyer if they've contacted you about it. This is the same link they will eventually receive once our backlog of unsent email finally goes out, so the buyer will not receive any "extra" links they haven't paid for.
However, if you have set up a Common Thank-You Page URL (in your E-junkie Dashboard under Manage Seller Account > Edit Preferences > Common Thank-you Page Customization), the copied link would just redirect to that URL. In this scenario, you can do one of the following:
- Temporarily delete that Common Thank-You Page URL setting temporarily for now, or...
- Add
&noredirect=true to the end of the link URL after you paste it into your reply to the buyer, or...
- Click the Expand All Items button near the top of the order list in your Transaction Log, then right-click on the name of each download item purchased and copy that link (instead of the one from the Copy Link button) to paste into your reply to that buyer.
For products that issue digital codes, you can also find the code issued to each buyer in your Transaction Log and copy-paste that in your reply to the buyer.
Thanks again to everyone for your patience and understanding while we work with AWS to get this issue resolved, with our apologies for the ongoing trouble.
