PayPal is reporting that a small number of Direct Payment checkouts (payments via PayPal Pro using a credit card) may be failing with a "10001 Internal Error". If a buyer reports this problem, you can inform them it's a temporary glitch at PayPal's end, and suggest they can either keep trying or just use a different checkout method such as using their PayPal account (for which PayPal Pro Express Checkouts should be working fine).



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https://www.x.com/community/ppx/systemstatus/mts_updates/blog/2010/06/09/update-1-dodirectpayment-api-failing-with-10001-internal-error--jun-08



Update 1: DoDirectPayment API failing with 10001 Internal Error - Jun 08

Posted by PayPal_Updates on Jun 9, 2010 12:20:44 PM

UPDATE 1: We are continuing to work towards resolution. Posted Jun 09, 12:08 PM PDT by RP



NOTIFICATION: We are working to resolve the following issue. Posted Jun 09, 9:50 AM PDT by RP



Issue: As of Jun 08, 8:00 PM PDT (Jun 09, 4:00 AM BST), you may experience the following: Small number of DoDirectPayment API calls failing with 10001 Internal Error.



Impacted Service/Product:

Live Site

- Direct Payment API



Reference ID: PP-LIVE-1310



We apologize for any impact caused by this incident.

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https://www.x.com/community/ppx/system1status/mts_updates/blog/2010/06/09/resolved-dodirectpayment-api-failing-with-10001-internal-error--jun-08



RESOLVED: This issue has been resolved as of Jun 09, 4:40 PM PDT (Jun 10, 12:40 AM BST). Posted Jun 09, 4:48 PM PDT by MC

Since you mention Ubercart, it's not clear if you're using our E-junkie Shopping Cart at all? If you are using E-junkie cart buttons on your site, please double-check every step of our integration procedure for PayPal Payments Pro:

1http://www.e-junkie.com/ej/paypal-partner.htm1



If you're not using E-junkie, this is the E-junkie support forum, so unfortunately we won't be able to help with your issue and would suggest posting your issue to the Ubercart support forum instead:

http://www.ubercart.org/forum