RESOLVED: PayPal IPN Delays Mon09May2016 11:40am-3:15pm MST/PDT

[E-junkie_Guru]

PayPal has posted a system status alert confirming some IPNs may be delayed. We depend on IPN (Instant Payment Notification) to receive order data back from PayPal and confirm completed payment, so any IPN delays would affect how quickly we can process orders for you -- i.e., notify you of a sale, log the transaction, send thank-you emails, issue download links or purchased PIN/key/license codes, and forward order details to any custom/third-party Integration URLs you may have set up.



You can reassure concerned buyers that their download link or any codes they'd purchased will be sent as soon as PayPal catches up with their delay.



You may also choose to satisfy impatient buyers manually by using your Seller Admin > "Send free download link / code". In that case, you can also prevent an additional link/code from being issued to them when the IPN finally arrives, by entering your Transaction ID for their payment (which you can find in your PayPal account history or receipt email) in your Seller Admin > Block Transactions screen -- in this case, bear in mind that means we would not process the order at all, including not recording the order in your E-junkie Transaction Log, etc.

https://www.paypal-notify.com/eventnotification/event details?eventId=726905/09

Monday

Unscheduled

05/09/16 11:40 AM to ongoing

PayPal Notifications

Live Site Status Update

Notification: We are experiencing a system issue which may be affecting Order Management (IPN / PDT) on the PayPal Live Site. Please see the details below.



Instant Payment Notifications (IPN) and Webhooks are currently delayed.



Our technical teams have been engaged and are actively troubleshooting the issue.

Sent May 9, 2016 01:26 PM MST by DBO

Start time: May 9, 2016 11:40 AM MST

At this time, there is no alternative work-around.

Questions? Please contact PayPal Merchant Technical Services by filing a ticket; refer to PP-LIVE-7269

[E-junkie_Guru]

PayPal reports they have resolved this issue, so our system should now be receiving any IPNs delayed by this event and processing those affected orders accordingly.

https://www.paypal-notify.com/eventnotification/event details?eventId=726905/09

Monday

Unscheduled

05/09/16 11:40 AM to 05/09/16 03:15 PM

PayPal Notifications

Live Site Status Update

Resolved: This issue has been resolved as of May 9, 2016 03:15 PM MST.

Sent May 9, 2016 03:54 PM MST by DBO

[snorkelnut]

Would this have caused a change in where Paypal sends notifications of sales emails? Right around that time we started getting those emails at the primary Paypal email instead of the one we use here to track our sales. Paypal only tells us to change our primary email address, which is not helpful. Any insights? Thanks.

[E-junkie_Guru]

Not that we're aware of, though we have little control or insight over anything that occurs at PayPal's end. All notifications from our own system (e.g. E-junkie Sale Notifications) would always be sent to your E-junkie Login Email address.



If the PayPal Email you've entered in E-junkie Seller Admin > Edit Profile is a secondary email that differs from the primary email for your PayPal account, it's possible PayPal might send payment receipt emails to that secondary email; however, that sounds like the reverse of what you described, and we're honestly not sure how PayPal determines what email address they send notifications to. For further questions or clarification about PayPal's practices, we'd recommend calling them at 888-221-1161, which should get you to an elevated tier of support better acquainted with E-junkie than their regular front-line customer service agents.