cre8iveI tend to think it is PayPal ... I know they were doing updates and switching servers. I think I will get rid of PayPal Payments Pro and switch to Authorize.net.
there is no mention of errors on twitter for paypal except the one associated with e-junkie
cre8iveI tend to think it is PayPal ... I know they were doing updates and switching servers. I think I will get rid of PayPal Payments Pro and switch to Authorize.net.
Nope. I'm receiving payments from other sources in my PayPal account. While I have my own issues with PayPal, this one's more than likely due to E-junkie letting their secure certificate lapse, or some other negligence that has resulted in their API account being revoked.
From PayPal's documentation: "10002 Restricted account. Account is restricted. Your PayPal merchant account has been restricted. Contact your PayPal account manager for resolution."
We've been dealing with our PayPal representative about the issue, which appears to be born out of a misunderstanding regarding account information for 19.5 Degrees (E-junkie's parent company).
This is an issue that popped up briefly a few weeks ago and was quickly solved as something PayPal described to us at the time as a "glitch" while simultaneously telling our clients who had called about the issue that it was something on "our end."
Unfortunately PayPal decided to restrict the 19.5 Degrees account without notice this morning despite earlier communications to the contrary, which is also disabling our API key necessary to communicate between users of PayPal Website Payments Pro and our cart, and their service agents are again telling our mutual clients that this is a problem on our end
We again apologize that this issue between PayPal and E-junkie has caused so much disruption for our clients, and we hope to see the issue resolved shortly. We are also making sure that something like this cannot possibly happen again due to a misunderstanding on PayPal's part.
Indeed Paypal is saying the issue is with e-junkie.
In the meantime I have switched to using Paypal Standard Payments to stop losing sales.
Please let us know when Website Payments Pro is working with your cart again.
We've not heard anything yet, we're still trying to get in touch with everyone who is being affected by this problem.
Switching to Standard will get rid of the buggy credit card checkout option and can be switched back quickly, so that's a good idea.
If anyone else wants to temporarily switch their cart to PayPal Website Payments Standard in the meantime go to Seller Admin > Edit Payment Preferences and switch the check box at the bottom of the screen from PayPal Website Payments Pro to PayPal Website Payments Standard.
When the problem is resolved you can switch back just as quickly to restore the credit card option.
RAWNUTSIndeed Paypal is saying the issue is with e-junkie.
In the meantime I have switched to using Paypal Standard Payments to stop losing sales.
Please let us know when Website Payments Pro is working with your cart again.
THANK YOU for this valuable suggestion!!! 
I'm a long-time e-junkie supporter, and I'm also having this issue. Please keep me updated.
Larry Weaver
Fun Awards
2http://www.funawards.com2
Switching to Paypal Standard Payments worked for me, thanks for the suggestion and here's hoping the credit card issue will be resolved soon.
One of my customers just placed an order so it appears that it is fixed. Can you confirm?
I was working with the customer earlier before I knew about this problem. So it wasn't working for him before but he was just now able to process it.
I haven't received any official word from PayPal yet but we just got a test transaction to go through on this end.
I'd recommend sticking with Standard for the moment but it looks like we might finally have this one nailed shut. I'll let you know when we finally get confirmation from PayPal.
EDIT: mkp007, that is great to hear, looks like we both got something through at the same time.
E-junkie, please do you best to prevent this issue from reoccurring down the road. This situation could have been much worse if it happened well outside of your business hours.
I have lost a lot of money and the rest of today and tomorrow will be about answering complaints over payment issues.
Maybe you could provide a few month free service to your clients who were affected by this error.
Just a suggestion...
I just switched over to PayPal Standard temporarily to stem some of the bleeding.
eJunkie: When this is resolved please provide us with a detailed explanation of what happened.
By the wording used on the updates posted here it sounds like PayPal has revoked eJunkie's account twice this month, which if true is extremely troubling. PayPal restricts accounts when merchants don't deliver what they have accepted payment for. I don't want to jump to conclusions but it appears that if scam companies are using eJunkie as their cart solution then PayPal would respond with an account restriction.
We need some clear, specific information from eJunkie about what happened here and how we can feel confident continuing to use eJunkie as our shopping cart going forward.
Ash -- We're absolutely taking steps to make sure this issue does not come up again, and we're looking into ways to make things right for you with PayPal management now. We'll keep you advised.
Cynthia-- No restriction should never have happened in the first place, and was the result of a misunderstanding in our account information rather than any disputes, but we understand your concern.
19.5 Degrees has its own PAN number (Permanent Account Number) as a part of its account profile at PayPal. The PAN is similar to an EID (Employer ID) number for an American company. PayPal restricted our account because the company name attached to the PAN number didn't match the company name in our PayPal account profile, even though we were not notified of any problems and we've been working with PayPal for a very long time.
The account was temporarily restricted a couple of weeks ago and that got resolved very quickly and was blamed on a "glitch," having a second restriction come down without warning in the hours between our Indian office closing for the night and our support office in Arizona opening for the morning was just the worst possible timing. We're going to keep working with PayPal about making things right, leaving so many of you in a lurch for hours like this is just not acceptable to us.
Thank you for the detailed explanation. I am relieved that this has been resolved.
It would be deeply appreciated if you could continue updating this post including a written explanation from PayPal assuring eJunkie that the PAN EID issue is fully resolved and will not happend again.
Thank you.
E-JunkieMonsterWe understand that this has had a huge negative impact on your businesses. Now that the problem has been finally fixed we are asking PayPal to help make things right for those of you who were affected by the error this morning. We'll keep you posted on what comes of that, and appreciate your patience.
Any update on what PayPal plans to do to "make things right"?
We haven't heard anything back from them yet, so they may be working directly with affected merchants who complain (on a "squeaky wheel gets the grease" basis), since the problem didn't involve anything at our end. We'd suggest contacting PayPal support, and it's probably a good idea to request speaking with a manager rather than dealing with their front-line support people who may not have any awareness about this issue.
I do have the same problem but with the Standart Paypal... My customers buy , but I do not receive a messaage from ejunkie, only from Paypal that I received some money.
Whats the matter I havent made any changes in Ejunkie, nor in Paypal!
Question ! If I now send my Customers their Digital items manually, and the problem( on whatever site paypal or Ejnukie) gets fixed does the item get send out AGAIN?
Regards Michael
Hi Michael,
That's not related to this particular issue, fortunately it is a problem we can help you fix.
Right now your PayPal account is not sending our system any notifications of completed sales due to a misconfiguration. This troubleshooting page covers all of the necessary steps to investigate and correct the problem:
14http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm14
It would be true that once you have fixed the issue and PayPal sends notices of past orders that they would be filled by our system at that time, but you should have control over that from your PayPal account. You won't need to resubmit notices on orders you have already filled manually.
