PayPal doubling some subscription payments

[E-junkie_Guru]

We have become aware of a pattern today where PayPal is sometimes sending us a monthly subscription payment twice for some merchants. We have already notified PayPal of this issue and are working with them to get it resolved.



If you notice that your PayPal account has sent us any extra payment recently besides your usual once-per-month subscription payment, please email us to bring that to our attention and arrange a refund of any overpayment:

https://www.e-junkie.com/ej/contact.php



Remember to mention your E-junkie login email or account ID number, along with any details you can provide from your PayPal payment history to help us identify the duplicate payments (especially the transaction/subscription ID of any duplicated payments).

[melebbles]

I got one of those, but I thought it was because you guys didn't bill me for March, and that it was simply a late billing.



-Mel

[E-junkie_Guru]

If you determine that PayPal may have paid us twice out of your account for the same month, please just send the transaction IDs for the duplicate payments, along with your E-junkie login email ID, to our Billing staff here:

https://www.e-junkie.com/ej/contact.php

[green]

Okay -- I did as instructed and sent my request for a duplicate payment refund to the 'support' email, but have not received a refund or a reply from 'support'. Can you look into it and see what's happening?



Thanks.



Here's what I sent:



Hi there,



I upgraded my e-junkie account and have been double billed.



My current PayPal subscription per e-junkie's admin section is

[active subscription # here]. E-junkie processed the $15 payment on 3/13/10.



The duplicate PayPal subscription account (Subscription

[duplicate subscription # here], which I just cancelled per instructions on e-junkie's

site) was also charged $15 on 3/13/10.



Please issue a refund ASAP for the duplicate $15.

[E-junkie_Monster]

Your email to support has been forwarded to our billing department, so you can expect to receive your refund soon.

[green]

Sorry, but your posting name (E-JunkieMonster) and your status ('member' -- same as me), doesn't inspire any confidence that the matter has been handled....



Can you quantify 'soon'?



And who do I follow up with if I haven't received a refund or some kind of confirmation email from the billing department within the next 24 hours?





Thanks in advance for your response.

[E-junkie_Guru]

<-- You may notice we all have somewhat "fun" titles here at E-junkie. :^)



"E-junkieMonster" is Josh, a fairly recent hire whom you may already have dealt with via email; Development just hasn't got around to changing his forum status to E-junkie Crew quite yet.



Our Billing agent is on a semi-working vacation abroad currently, so that may explain why you haven't been issued a refund yet. You can email billing@e-junkie.com if you wish, but really there's no point if you've already emailed us about it, since nothing can be done until she has Internet access to process your refund. We support staff are not permitted access to the company finances, so we cannot issue your refund ourselves.

[green]

Thanks! I appreciate the fast, detailed and thorough response, and will keep my eye out for the refund.



Just a suggestion, but I would have used billing@e-junkie.com from the start if it were given as a choice on the contact page at https://www.e-junkie.com/ej/contact.php -- maybe you guys could add it?



Tell Josh congratulations on his new position and sorry I doubted him. I think I've spent too much time in forums filled with spammers!