There was a big problem with PayPal earlier this morning, it's not confined to e-junkie - ebay checkout wasn't working and PayPal accounts weren't showing payments even though the payment emails were appearing.

I assume we just have to wait for PayPal to sort itself out properly, I'm having to send out files manually at the moment until they figure it all out.

Such a pain!

But when PayPal will get back on it's feet will transactions be processed by e-junkie?

I hope so! Otherwise it's going to be a very long and boring day!

I can't see why they wouldn't be, though I don't know what the problem was with paypal in the first place.

InstantDisplayI hope so! Otherwise it's going to be a very long and boring day!

I can't see why they wouldn't be, though I don't know what the problem was with paypal in the first place.

Some problem here.

Same problem here. Is anyone at e-junkie aware of this? Should we generate manual download links in the mean time?

e-junkie can we know what is going on?



Transactions are getting bigger and receiving complaints from customers!

on a beach in barbados :)



1http://www.e-junkie.com/ej/about.htm1

Apparently this is what's happening (taken from another website having the same problem) :



Paypal has some API issues at this time and the hand shake that happens between paypal and express check out is not working. Payments show up at paypal but no invoice is generated to the store.



I have been assured from tech support that all transactions will show up once the issue is fixed.



I'm sending files/links manually to try and keep down the numbers of angry customers complaining 'your system isn't working...'

Same issue here...love waking up to tons of emails saying "where is what I ordered?!"

I've started refunds for customers, transactions are getting bigger and bigger and no replies from e-junkie by phone, Twitter or this forum.

Sorry to be dull-witted about this, but why are you refunding payments? Can you not manually email the customers their downloads? Can you please explain so we know how this is impacting our business/customers??



Thanks!

Ed

Ed, we are processing some manual transactions and refunding earlier ones, we were not glued to the PC looking for failed transactions, customers that waited for more than 2 hours will be refunded, we promise automatic downloads and they are not happening, unhappy customers are getting refunded.



We are losing money, I hope this issue gets resolved ASAP.

Ed, we are processing some manual transactions and refunding earlier ones, we were not glued to the PC looking for failed transactions, customers that waited for more than 2 hours will be refunded, we promise automatic downloads and they are not happening, unhappy customers are getting refunded.



We are losing money, I hope this issue gets resolved ASAP.

Can someone from e-junkie give me an answer please on this.



- Is this a PayPal IPN issue or e-junkie?

- Hopefully when everything will be ok, will the system send the codes automatically?



I am asking because I cannot give codes manually, if so customer will receive double codes!

It's a PayPal issue. Here is their UK Twitter (their US Twitter is silent on the matter oddly enough).



https://twitter.com/PayPalUK



What I did was take all the transaction IDs and block them on eJunkie and then send out manual codes. Then when PayPal fixes the issue and sends the IPNs, eJunkie should send nothing out.

From what I've read - Paypal's estimation of time until fixed - 48hrs was the only time scale told to people who have spoken to them on the phone...



That better be absolute maximum time needed.



Not happy...