Some problem here.
Same problem here. Is anyone at e-junkie aware of this? Should we generate manual download links in the mean time?
e-junkie can we know what is going on?
Transactions are getting bigger and receiving complaints from customers!
on a beach in barbados :)
1http://www.e-junkie.com/ej/about.htm1
Apparently this is what's happening (taken from another website having the same problem) :
Paypal has some API issues at this time and the hand shake that happens between paypal and express check out is not working. Payments show up at paypal but no invoice is generated to the store.
I have been assured from tech support that all transactions will show up once the issue is fixed.
I'm sending files/links manually to try and keep down the numbers of angry customers complaining 'your system isn't working...'
I've started refunds for customers, transactions are getting bigger and bigger and no replies from e-junkie by phone, Twitter or this forum.
Sorry to be dull-witted about this, but why are you refunding payments? Can you not manually email the customers their downloads? Can you please explain so we know how this is impacting our business/customers??
Thanks!
Ed
Ed, we are processing some manual transactions and refunding earlier ones, we were not glued to the PC looking for failed transactions, customers that waited for more than 2 hours will be refunded, we promise automatic downloads and they are not happening, unhappy customers are getting refunded.
We are losing money, I hope this issue gets resolved ASAP.
Ed, we are processing some manual transactions and refunding earlier ones, we were not glued to the PC looking for failed transactions, customers that waited for more than 2 hours will be refunded, we promise automatic downloads and they are not happening, unhappy customers are getting refunded.
We are losing money, I hope this issue gets resolved ASAP.
Can someone from e-junkie give me an answer please on this.
- Is this a PayPal IPN issue or e-junkie?
- Hopefully when everything will be ok, will the system send the codes automatically?
I am asking because I cannot give codes manually, if so customer will receive double codes!
It's a PayPal issue. Here is their UK Twitter (their US Twitter is silent on the matter oddly enough).
https://twitter.com/PayPalUK
What I did was take all the transaction IDs and block them on eJunkie and then send out manual codes. Then when PayPal fixes the issue and sends the IPNs, eJunkie should send nothing out.
From what I've read - Paypal's estimation of time until fixed - 48hrs was the only time scale told to people who have spoken to them on the phone...
That better be absolute maximum time needed.
Not happy...
How you blocked transaction id's on e-junkie?
mikesay98It's a PayPal issue. Here is their UK Twitter (their US Twitter is silent on the matter oddly enough).
https://twitter.com/PayPalUK
What I did was take all the transaction IDs and block them on eJunkie and then send out manual codes. Then when PayPal fixes the issue and sends the IPNs, eJunkie should send nothing out.
We're posting updates in our service status thread here, any time a serious issue such as this comes up we'll always have the latest information on it in that forum:
http://www.e-junkie.com/bb/topic/6331
The problem is that PayPal is not sending out Instant Payment Notifications this morning, and our system (and others) rely on those notices, without them our system cannot fill any orders.
This is affecting regular PayPal checkout, which is the most common form of checkout in our cart, so its holding up a lot of transactions. When PayPal fixes the issue all of those notices should come through which will get everything that's been held up this morning processed.