e-junkie can we know what is going on?
Transactions are getting bigger and receiving complaints from customers!
on a beach in barbados :)
1http://www.e-junkie.com/ej/about.htm1
Apparently this is what's happening (taken from another website having the same problem) :
Paypal has some API issues at this time and the hand shake that happens between paypal and express check out is not working. Payments show up at paypal but no invoice is generated to the store.
I have been assured from tech support that all transactions will show up once the issue is fixed.
I'm sending files/links manually to try and keep down the numbers of angry customers complaining 'your system isn't working...'
I've started refunds for customers, transactions are getting bigger and bigger and no replies from e-junkie by phone, Twitter or this forum.
Sorry to be dull-witted about this, but why are you refunding payments? Can you not manually email the customers their downloads? Can you please explain so we know how this is impacting our business/customers??
Thanks!
Ed
Ed, we are processing some manual transactions and refunding earlier ones, we were not glued to the PC looking for failed transactions, customers that waited for more than 2 hours will be refunded, we promise automatic downloads and they are not happening, unhappy customers are getting refunded.
We are losing money, I hope this issue gets resolved ASAP.
Ed, we are processing some manual transactions and refunding earlier ones, we were not glued to the PC looking for failed transactions, customers that waited for more than 2 hours will be refunded, we promise automatic downloads and they are not happening, unhappy customers are getting refunded.
We are losing money, I hope this issue gets resolved ASAP.
Can someone from e-junkie give me an answer please on this.
- Is this a PayPal IPN issue or e-junkie?
- Hopefully when everything will be ok, will the system send the codes automatically?
I am asking because I cannot give codes manually, if so customer will receive double codes!
It's a PayPal issue. Here is their UK Twitter (their US Twitter is silent on the matter oddly enough).
https://twitter.com/PayPalUK
What I did was take all the transaction IDs and block them on eJunkie and then send out manual codes. Then when PayPal fixes the issue and sends the IPNs, eJunkie should send nothing out.
From what I've read - Paypal's estimation of time until fixed - 48hrs was the only time scale told to people who have spoken to them on the phone...
That better be absolute maximum time needed.
Not happy...
How you blocked transaction id's on e-junkie?
mikesay98It's a PayPal issue. Here is their UK Twitter (their US Twitter is silent on the matter oddly enough).
https://twitter.com/PayPalUK
What I did was take all the transaction IDs and block them on eJunkie and then send out manual codes. Then when PayPal fixes the issue and sends the IPNs, eJunkie should send nothing out.
We're posting updates in our service status thread here, any time a serious issue such as this comes up we'll always have the latest information on it in that forum:
http://www.e-junkie.com/bb/topic/6331
The problem is that PayPal is not sending out Instant Payment Notifications this morning, and our system (and others) rely on those notices, without them our system cannot fill any orders.
This is affecting regular PayPal checkout, which is the most common form of checkout in our cart, so its holding up a lot of transactions. When PayPal fixes the issue all of those notices should come through which will get everything that's been held up this morning processed.
PayPal has updated their system status post to announce they are now implementing a fix for this issue. Within the hour, IPNs for new payments should be getting sent to us almost immediately (as normal), and they'll be gradually catching up with their backlog of delayed IPNs over the next 24 hours:
https://www.x.com/content/update-5-issue-receiving-instant-payment-notifications-ipns-jan-27 UPDATE 5: We have implemented a fix and IPNs for transactions processed after Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) are being sent now. We are expecting IPNs for new transactions to start being delivered in near real-time within the next hour. We are also estimating that missing IPNs for transactions processed between Jan 27, 11:04 PM PST (Jan 28, 7:04 AM GMT) and Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) will be delivered within the next 24 hours.
We will provide the next update by Jan 28, 3:30 PM PST (Jan 28, 11:30 PM GMT).
Sent Jan 28, 1:11 PM PST by SC
If you are selling downloads, you can use "Send free download link" in your Seller Admin to fulfill delayed orders manually, at least for impatient buyers who complain they don't want to wait for PayPal to catch up with sending us IPN for their payment. If you do this, you may also want to enter the PayPal Transaction ID for those orders in your "Block buyers/transactions" screen, so our system won't process the original order automatically once PayPal finally sends us the delayed IPN confirming payment for that order.
Thanks to everyone for your patience and understanding as we've all been waiting on PayPal to sort out the issue at their end. Suffice to say, this has been a most harrowing day for everyone involved on all sides, but it appears an end to the trouble is now clearly in sight.
