Mar 2008
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Mar 2008
Mar 2008
lemonbar
Mar '08

Anyone at ejunkie know the answer yet?



Whos is handling the techincal quesions on this site?



Why are all the hard questions going unanswered?



What email should I use to contact e-junkie at for hard techical questions?



Is Robin OK - did he leave the company?



Thank you

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    Mar '08

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    Mar '08
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dynahunk
Mar '08

Glad to hear that I'm not the only one whose emails are going unanswered.



I thought maybe they didn't like me anymore, ha ha.



All I want is an upgrade to my storage space! Opportunity is knocking, folks, so answer your email!



They really need a hotline for people who want to add on to their subscription. The last time I needed more GB's, I faced a similar wait time.



D.

shivani
Mar '08

You can choose a new subscription plan from Admin > Start Subscription.

lemonbar
Mar '08

Anyone at ejunkie know the answer yet?



Whos is handling the techincal quesions on this site?



Why are all the hard questions going unanswered?



What email should I use to contact e-junkie at for hard techical questions?



Is Robin OK - did he leave the company?



Thank you

leelefever
Mar '08

I'm a little disturbed by this too. It's been about 5 days since I sent a support email and I haven't heard a word.



Like DynaHunk, I need to upgrade my storage. On the start/update paid subscription section on the admin panel, it will let me pay $125 for more storage, but they have advertised and extra $20 per month for another gig of storage. If I knew that the $125 was for 12 months, that would work, but I'm not taking that bet with no one responding to support

dynahunk
Mar '08

I just heard from Robin yesterday by email, so that's heartening.



My impression is that 19.5 is a small company and their internal expansion is overwhelming them. I haven't jumped ship yet, though, and not having lost any sales yet, I do think the price is right. (I've checked around and they're still the best deal.)



They really do need to make it easier to upgrade, though. Why can't they simply add a few more order buttons that add on GB's of storage, seeing as how they have fixed rates?

leelefever
Mar '08

Ah, I suppose he's working his way through the queue. And yes, a more efficient revenue collecting system would be a good move for most businesses. :slight_smile:

lemonbar
Mar '08

Robin, its been 2 weeks with no support. Please have a look at the thread:



"PayPal button in shopping cart not working"



Customers are saying it is not working and I am not sure why. Any ideas?