Glad to hear that I'm not the only one whose emails are going unanswered.



I thought maybe they didn't like me anymore, ha ha.



All I want is an upgrade to my storage space! Opportunity is knocking, folks, so answer your email!



They really need a hotline for people who want to add on to their subscription. The last time I needed more GB's, I faced a similar wait time.



D.

You can choose a new subscription plan from Admin > Start Subscription.

I'm a little disturbed by this too. It's been about 5 days since I sent a support email and I haven't heard a word.



Like DynaHunk, I need to upgrade my storage. On the start/update paid subscription section on the admin panel, it will let me pay $125 for more storage, but they have advertised and extra $20 per month for another gig of storage. If I knew that the $125 was for 12 months, that would work, but I'm not taking that bet with no one responding to support

I just heard from Robin yesterday by email, so that's heartening.



My impression is that 19.5 is a small company and their internal expansion is overwhelming them. I haven't jumped ship yet, though, and not having lost any sales yet, I do think the price is right. (I've checked around and they're still the best deal.)



They really do need to make it easier to upgrade, though. Why can't they simply add a few more order buttons that add on GB's of storage, seeing as how they have fixed rates?

Ah, I suppose he's working his way through the queue. And yes, a more efficient revenue collecting system would be a good move for most businesses.