We have a rather complicated shipping charges system set up that we'd like to modify by specifying fixed shipping for specific countries (Canada, UK, Australia and New Zealand).
We tried to create a new shipping rule for these countries but these are not being picked up in the shopping cart. It is as these rules are being ignored all together.
Would you please advise? Thank you.
Jul '15Jul '15
If an order qualifies for multiple shipping rules, the rule(s) for the most specific destination would override any other rule(s) for broader destinations -- e.g., a rule for Country:US would override a rule for Country:all, and a rule for Country:US and State:AZ would override a rule for Country:US and State:all.
It appears you created all of your new country-specific rules with Max. Weight = 8.00, so they only apply to orders with a total shipping weight up to 8 oz.; if an order's total shipping weight is above 8 oz., those rules would not apply, thereby allowing your Country:all rule(s) to apply instead.
It looks like you'd set up your other rules for Country:all and Country:US like so:
- One flat rate per order up to Max. Weight = 499 oz.;
- A different flat rate for single items of Min. Weight = 500 oz. and up;
- Another per-item rate for 2 or more items of Min. Weight = 500 oz. and up.
You'll probably want to match that scheme for your new country-specific rules. That 500 oz. breakpoint also appears to be a non-literal weight to handle DVD shipping rates differently from other items -- i.e., the single-item over 500 oz. rule would be the rate to ship a single DVD to the selected country, and the 2 or more items over 500 oz. rule would be the per-DVD rate to ship multiple DVDs to the selected country.
Finally, I noticed you have a Country:all rule for the USPS Cheapest rate, which I'm thinking may have been created in error; if so, just select Rule#125166 in the Existing Shipping Rules menu and Delete that.
