It is the merchant's responsibility to provide support to their own affiliates. E-junkie is just an automated software service that thousands of merchants (sellers) use to manage their own Affiliate program independently, so we have no way of knowing what instructions they may want you to follow and no way to supervise how they choose to administer their own program using our software.



Typically, most merchants pay out commissions on a monthly lump-sum basis via PayPal, although each merchant is free to pay out whenever and however they wish. The PayPal Email you have entered in your Affiliate Admin > Edit Profile screen is where commission payments would be sent, if the merchant follows our typical method. We have no way to monitor when or how merchants actually pay out commission earnings to their affiliates.



Your business relationship is with the merchant directly and solely, so if you cannot resolve the matter amicably with them, please bear in mind there is nothing we can do to "force" them to comply. Our system does not even handle any actual payment funds from buyers; all payment funds go to the seller directly via a third-party payment processor like PayPal, so it is the merchant's responsibility to pay any and all commissions earned out of their own pockets.



Please contact the merchant who operates your affiliate program with any other questions you may have about their program. You can use the Contact Merchant function in your E-junkie Affiliate Admin to send a message to the email address we have on file for a given merchant. That email address is our only point of contact with the merchant, so if you cannot reach them there, neither can we.

It is the merchant's responsibility to provide support to their own affiliates. E-junkie is just an automated software service that thousands of merchants (sellers) use to manage their own Affiliate program independently, so we have no way of knowing what instructions they may want you to follow and no way to supervise how they choose to administer their own program using our software.



Typically, most merchants pay out commissions on a monthly lump-sum basis via PayPal, although each merchant is free to pay out whenever and however they wish. The PayPal Email you have entered in your Affiliate Admin > Edit Profile screen is where commission payments would be sent, if the merchant follows our typical method. We have no way to monitor when or how merchants actually pay out commission earnings to their affiliates.



Your business relationship is with the merchant directly and solely, so if you cannot resolve the matter amicably with them, please bear in mind there is nothing we can do to "force" them to comply. Our system does not even handle any actual payment funds from buyers; all payment funds go to the seller directly via a third-party payment processor like PayPal, so it is the merchant's responsibility to pay any and all commissions earned out of their own pockets.



Please contact the merchant who operates your affiliate program with any other questions you may have about their program. You can use the Contact Merchant function in your E-junkie Affiliate Admin to send a message to the email address we have on file for a given merchant. That email address is our only point of contact with the merchant, so if you cannot reach them there, neither can we.

It is not our policy to leave forum inquiries unanswered if we have already responded to a duplicate inquiry from the same person via email (or vice-versa), not least in case anyone else reading this public forum may wonder about our response. Since I'd already responded to you via email, I did paste essentially the same reply here (with some modifications for privacy), for the benefit of others who may be reading along.



Out of that merchant's hundreds of affiliates, you are the only one reporting any problem, and only the second person to ever contact us regarding a dispute in the two years that merchant has been using our services. If there were any pattern of deliberate misconduct or willful withholding of commissions due, we would be getting a huge volume of complaints, as we have in the past whenever any merchant is behaving badly.



If you have not personally paid any actual money to the merchant, then I cannot see how you have been "scammed" (and believe me, we have seen some scams both blatant and subtle attempted before); at worst, you have merely been taken advantage of and lost whatever time and costs you have sunk into promoting your links for the merchant. However, even that latter seems a stretch at present, since you are the only one of this merchant's hundreds of affiliates reporting that you have not received commission payments earned, so we have to conclude yours is an unfortunate fluke circumstance, rather than indicative of a general pattern of intentional misconduct.



Again, there is nothing we can do to force the merchant to pay what you claim you are owed. We do not touch any buyer's payment funds at any point whatsoever, so we have no way to provide any of those funds to you. We also have no way of determining when, how, or even if any merchant pays out commissions, and we have no other way of contacting the merchant aside from the very same email address you've already tried. If a significant number of the merchant's other affiliates were also sending complaints, then we could infer there's a pattern and suspend the merchant's account, but a single complaint does not a pattern make.



We have no way to personally monitor, review or supervise the conduct of the 8600+ merchants subscribed to use E-junkie, so we can only respond to and evaluate the volume and nature of any complaints received. We only provide tools that you and your merchant can use to help conduct your business relationship with each other; we cannot be held responsible for how it is used or misused, short of demonstrably illegal intent and conduct which does not appear to be the case here.



You are more than welcome to take down any links you may have posted for this merchant and cease doing business with them if you don't approve of the way they administer their affiliate program.

It is not our policy to leave forum inquiries unanswered if we have already responded to a duplicate inquiry from the same person via email (or vice-versa), not least in case anyone else reading this public forum may wonder about our response. Since I'd already responded to you via email, I did paste essentially the same reply here (with some modifications for privacy), for the benefit of others who may be reading along.



Out of that merchant's hundreds of affiliates, you are the only one reporting any problem, and only the second person to ever contact us regarding a dispute in the two years that merchant has been using our services. If there were any pattern of deliberate misconduct or willful withholding of commissions due, we would be getting a huge volume of complaints, as we have in the past whenever any merchant is behaving badly.



If you have not personally paid any actual money to the merchant, then I cannot see how you have been "scammed" (and believe me, we have seen some scams both blatant and subtle attempted before); at worst, you have merely been taken advantage of and lost whatever time and costs you have sunk into promoting your links for the merchant. However, even that latter seems a stretch at present, since you are the only one of this merchant's hundreds of affiliates reporting that you have not received commission payments earned, so we have to conclude yours is an unfortunate fluke circumstance, rather than indicative of a general pattern of intentional misconduct.



Again, there is nothing we can do to force the merchant to pay what you claim you are owed. We do not touch any buyer's payment funds at any point whatsoever, so we have no way to provide any of those funds to you. We also have no way of determining when, how, or even if any merchant pays out commissions, and we have no other way of contacting the merchant aside from the very same email address you've already tried. If a significant number of the merchant's other affiliates were also sending complaints, then we could infer there's a pattern and suspend the merchant's account, but a single complaint does not a pattern make.



We have no way to personally monitor, review or supervise the conduct of the 8600+ merchants subscribed to use E-junkie, so we can only respond to and evaluate the volume and nature of any complaints received. We only provide tools that you and your merchant can use to help conduct your business relationship with each other; we cannot be held responsible for how it is used or misused, short of demonstrably illegal intent and conduct which does not appear to be the case here.



You are more than welcome to take down any links you may have posted for this merchant and cease doing business with them if you don't approve of the way they administer their affiliate program.

i have the same problem.if E-junkie is unable to protect and secure their affiliates,what is the importance of being in here..i made over 500$ last month.i spent over 100$ to advertise ,but in the end,i got nothing..sellers not replying,they are not paying..