It is not our policy to leave forum inquiries unanswered if we have already responded to a duplicate inquiry from the same person via email (or vice-versa), not least in case anyone else reading this public forum may wonder about our response. Since I'd already responded to you via email, I did paste essentially the same reply here (with some modifications for privacy), for the benefit of others who may be reading along.
Out of that merchant's hundreds of affiliates, you are the only one reporting any problem, and only the second person to ever contact us regarding a dispute in the two years that merchant has been using our services. If there were any pattern of deliberate misconduct or willful withholding of commissions due, we would be getting a huge volume of complaints, as we have in the past whenever any merchant is behaving badly.
If you have not personally paid any actual money to the merchant, then I cannot see how you have been "scammed" (and believe me, we have seen some scams both blatant and subtle attempted before); at worst, you have merely been taken advantage of and lost whatever time and costs you have sunk into promoting your links for the merchant. However, even that latter seems a stretch at present, since you are the only one of this merchant's hundreds of affiliates reporting that you have not received commission payments earned, so we have to conclude yours is an unfortunate fluke circumstance, rather than indicative of a general pattern of intentional misconduct.
Again, there is nothing we can do to force the merchant to pay what you claim you are owed. We do not touch any buyer's payment funds at any point whatsoever, so we have no way to provide any of those funds to you. We also have no way of determining when, how, or even if any merchant pays out commissions, and we have no other way of contacting the merchant aside from the very same email address you've already tried. If a significant number of the merchant's other affiliates were also sending complaints, then we could infer there's a pattern and suspend the merchant's account, but a single complaint does not a pattern make.
We have no way to personally monitor, review or supervise the conduct of the 8600+ merchants subscribed to use E-junkie, so we can only respond to and evaluate the volume and nature of any complaints received. We only provide tools that you and your merchant can use to help conduct your business relationship with each other; we cannot be held responsible for how it is used or misused, short of demonstrably illegal intent and conduct which does not appear to be the case here.
You are more than welcome to take down any links you may have posted for this merchant and cease doing business with them if you don't approve of the way they administer their affiliate program.
