Correct, the "send free link" doesn't simply issue an identical thank-you message to what would be issued after an actual purchase. Instead, it sends the link with whatever message you enter in the "Send free thank-you email/download link" screen itself, so you can tailor that message to your purpose for sending the free link.



We do not simply issue the product's or account's standard post-purchase thank-you email because an actual purchase/payment would likely not be involved in issuing a free link, so any verbiage having to do with purchase/payment could be confusing to the recipient, and any template variables having to do with actual order data would have no values to substitute.



BTW, note that any Common Thank-you Email message you specify in Admin > Account Prefs would be sent ~in addition to~ any product-specific thank-you emails, unless you configure each product to not send its own email. Tangible goods do not issue individual-product emails if you don't type anything in the Email Message field of their product configs, and digital goods would not issue individual emails if that field is left blank AND Enable Templated Email is checked.



To customize the appearance of our thank-you pages, aside from adding your own HTML, you can also override the default page styling by inserting some CSS (probably best in the Common Thank-you Page HTML field, so it affects all your thank-you pages), either inline with your HTML tags or perhaps in a block like this:



<style type="text/css">

<!--

YOUR CUSTOM CSS GOES HERE

-->

</style>



Here's a good tutorial/reference for CSS coding:

1http://htmldog.com/1

So then, it's not possible to include the products ordered in a Common Thank You Email?



I'd like to configure the Common Thank You Email to say thank you for your order and list all of the items ordered (currently none are downloads but there will be some of those in the future).



I was able to customize the email how I want it with some of the fields populating. The fields related to the items in the order DO NOT show up though- I get the code in the email instead of the data.



Can I fix this or not?



Thank you!

crunchySo then, it's not possible to include the products ordered in a Common Thank You Email?



I'd like to configure the Common Thank You Email to say thank you for your order and list all of the items ordered (currently none are downloads but there will be some of those in the future).

You can list the thank you url in the common thank you e-mail and that URL will take the user to the page with the information about all products ordered. It's not possible to include each item's detail in common thank you email.

Inserting info about ordered items into our thank-you emails would be incredibly resource-intensive -- and that's without even introducing a way to template the layout of that info -- just to duplicate information the buyer already receives in the Receipt email they receive from the payment processor (PayPal/Google/etc.).



The thank-you email was never intended to be a purchase receipt or invoice, as the buyer already receives that from their payment processor. Originally, it was simply a means to provide a link to the buyer's download page -- this is why tangible goods default to send no thank-you email at all unless you compose a Thank-you Email Message to send -- and has since been extended as a way to offer extra information, instructions, offers, etc that are not, and cannot be, sent inside the payment processor's Receipt.



A sensible approach to templating a Common Thank-you Email might start with presenting basic info like so:



==========



Subject: Your [%business_name%] purchase



--



Dear [%first_name%],



Thanks for your purchase. Your can view your order details at:

[%thankyou_link%]



{add'l info/instructions/offers would go here}



Sincerely,

[%business_name%]



==========



EDIT: Corrected template variable to insert Thank-you page link.

This is very helpful. Thank you!

I configured the email as you wrote above.



I tested it and the email I received looked like this:



"Hi, Flo,



Thanks for your purchase! Your can view your order details at:[%thankyou_url%]"



The rest of it was fine but why is there code in the body of the email?



And when I go to my thank you page, it doesn't give the order details.



What am I missing here?



Thank you!

Tyson,



Same problem for me. I processed a $0 order and had a thank-you email sent to myself. Below is how I setup my thank-you email in the Account Preferences. The [%first_name%] works but the [%thankyou_url%] just says "[%thankyou_url%]" in the email. Not sure if i'm doing something wrong.





Dear [%first_name%],



Thanks for your purchase. Your can view your order details at:

[%thankyou_url%]







My Thank-You URL seemed to work fine. Just not showing up in the Thank-you email.



Mark

We found the problem here... the correct variable format is:



[%thankyou_link%]



We're working on correcting the documentation as well.