Suspected fraud warning

[guest_user]

I have received 2 of these today. Can you tell me why fraud was suspected? This particular customer has been a loyal customer for years.



"Suspected Fraud: This sale was not processed"

[shivani]

That can happen if this was an echeck payment and if you have increased the product price after the sale but before the payment cleared.



You can use Admin > Send Free link feature to send the product to this client.

[lemonbar]

If prices are changed on our end before a payment clears it generates a customer fraud warning?



Are there any other ticks/tips you can outline similar to this to avoid getting fraud warnings from valid customers?

[E-junkie_Chef]

> If prices are changed on our end before a payment clears it generates a

> customer fraud warning



Yes, as the price check fails. The same applies if you change currency or your PayPal email.

[lemonbar]

Ok so the payments still continue on with paypal with or without fraud warnings.



But it is ejunkie that stops the processing of the item. Seems like a good idea since we can then handle it ourselves.

[E-junkie_Chef]

> Ok so the payments still continue on with paypal with or without fraud warnings.



Yes

[dougco]

I just process a legitimate order from a client that successfully paid via Google checkout. I have the funds, the order is good, but e-junkie hasn't handed me the info for my database.



I do actually real shipping, not downloads. How can I turn this order's info on?



Thanks!