My customer could not access the download page after their purchase (transaction ID gc-642055226814685). They received a message that: IE cannot open the site; operation aborted.

using IE and never tried from their email message. They selected the button confirmation after purchasing the file.



The log shows no attempt to download, they never could get that far.



I then sent a free link to them because they were then at work without access to the email they ordered with (j-lhg25v340ca2124). She used her yahoo email address and yahoo webmail to click the link. Message: IE cannot open the site; operation aborted.



She tried to copy and paste the link; same message: IE cannot open the site; operation aborted.



I am having to send here the file using yousendit.com



I have the files on my server not e-junkie.

I'm on that list of client IDs. Five of my epub files became corrupt sometime within the last few days. I re-uploaded the files (with no changes to the uploaded files) and now they download and open normally.

I just joined yesterday and had 4 purchases and all the downloads froze or got error messages. My customers are quite frustrated as am I. This is all new to me and I really don't know what to do. Any help would be appreciated. Thank-you!

I have not been getting any phone calls or emails for this problem this week. Fingers crossed we are over that IE problem.

One of my customers had a download issue last night. Windows 7, IE 8.0, transaction ID gc-608982015531268, internal ID 8502214

Just checked with a customer who bought one of my items via download a couple of days ago, after I asked about his downloading experience:



"Everything downloaded fine without a problem. I use Chrome as my browser on Windows XP."



Has the storm passed?



Fingers crossed!



(Would like to see some type of official statement/wrapup/analysis from the e-Junkie tech crew.)

Also over a week since we've seen a problem. Perhaps it was a Windows update issue that was fixed in the next go around.

Sorry for the slow updates, everyone...



As far as I know, this issue is not resolved. Those of you here who are reporting no problems recently are all on the list of clients whom we switched off of S3 to test; we're still getting reports of problems from other people.



Unfortunately our client team has still not been able to reproduce the problem themselves. As someone focused on the server side, I normally work exclusively in Linux--I don't even have a Windows machine to test with--so last week I signed up for a TechNet subscription so I could set up some testing VMs running Windows and try to diagnose it myself. Also unfortunately it has taken Microsoft a week to fill my order (this is for purely digital/dowloadable content!), but hopefully in the next few days I'll be able to make some progress on this.

We're having this problem repeatedly (as recently as last week) - with zip files... any more recent developments?

Everyone,



I have just switched all downloads that are coming from s3 to go through another of our servers. At a minimum this will give us more visibility into the problems as now I'm able to log all kinds of information that S3's logs don't contain, and if the problem is a really oddball one it may "fix" it.



For those of you still experiencing complaints, please keep an eye on the rate and see if it improves over the next few days.

I feel your pain.



I am a customer that tried to download a program to create PDF files.



Just after I clicked on "Save" and pointed it to save to my desktop, the download froze.



I waited overnight, just in case it would start to move but it did not.



Then I received an email with a link to download from, but when I clicked on it, and it said the link was expired.



It has been 2 days and several e-mails to the vendor with no reply.



I want the software.



Who can help me?



I am running IE8, 64 Bit, Win7 Pro



Transaction ID 3SY86780569990436



Please help me.



Ron

@Looking-for-answers:

If you cannot gain satisfaction from the seller directly, we would recommend that you file a dispute about your payment, using whatever resolutions process is provided by your payment processor (e.g. PayPal Resolutions Center) and/or your bank or card issuer.



We are not a payment processor, so we do not handle any actual payment funds and cannot issue any refunds from our end, and we place complete control over downloads in the seller's hands, so we cannot reactivate your download link nor issue you a new link on their behalf.

Thank you for the canned responce.



But, I would like satisfaction in downloading my program. I purchased it and ejunkie has failed to deliver it. Blam everyone else but e-junkie, but the issue is with your download process.



E-junkie has not delivered my program, and has my program that I paid for.



I would recommend fixing your issues with downloads and stop stealling from us.



If you have a phone number for nowpdf, I will try calling them but they too hide from customers frustraded with your download service.



Still looking for real help.



Ron

Ron,



We apologize for your inconvenience, but you're really contacting the wrong people. Fortunately you still have the means to receive a refund even though you cannot get in touch with the merchant.



The download issue we have been dealing with in this thread is, thankfully, a rather narrow issue that isn't affecting most of our 10,000+ merchants, so it most likely has nothing to do with your specific problem.



Furthermore, your business is solely with the merchant you made a purchase from. Although our service was used to deliver their product to you we have no ownership of the product itself so we cannot simply grant you a new one or re-activate the download link you were having trouble with. We also cannot tell you what might have gone wrong, this could have been a connection issue or it could have been an error in how the merchant configured their product. We don't have any of your money and we don't even know what product you ordered.



Additionally, we do not have any special knowledge about which merchant you purchased from nor do we have any other contact information for them. Please refer to their webpage for contact information.



You must deal with the merchant exclusively regarding this issue. If you are not able to contact them or get any satisfaction from them then you should dispute the payment you made via the payment processor you used at checkout to receive a refund.

Hello,



Glad to hear that there are less reported problems with downloads. The specific problem that was discussed in this thread seems to be resolved now, but unfortunately there's always bound to be a few people who have connection trouble during a download so it is one of those problems that can't ever really be solved.



Regarding product bundles, we can only pull the files from a product in a bundle and/or affect the inventory count for the products in the bundle. We cannot pull stored codes or generate codes from products within a bundle, that is why you are not seeing the codes that normally go with the setup.exe product.



What you can do is assign some stored keys to the bundle product itself. Those will be transmitted with a purchase of the bundle product in place of the codes stored with the item in the bundle.

OK, I was one of the people you "did something" with and it fixed the problem. I just added another product and the exact same problem is back. Endless downloads, downloads hanging, customer complaints, etc.



I need a solution quick.



David Sieg

OK, I was one of the people you "did something" with and it fixed the problem. I just added another product and the exact same problem is back. Endless downloads, downloads hanging, customer complaints, etc.



I need a solution quick.



David Sieg

Sorry about that but thanks for letting us know the problem is back, if you could please email us at support@e-junkie.com with details on the transactions that were effected we can start investigating the issue further to see if it is a similar problem or something new.