Very nice. Thanks.

I wondered why my sales were so sporadic!

Great site - unfortunately it looks like I'll be using this often to check on E-Junkie.

When the service is down, we are devoting everything we have to restoring it for you ASAP, rather than idly posting notification that we're down and saying we'll be working on getting it back soon. "If we're talking, we ain't walking." If being alerted of outages is important to you, well, you've already discovered a service that can do that for you, so I don't think we need to divert limited resources to reinvent the wheel there.



Now that we have expanded our support staffing, Robin and his Dev team can devote more of their time and efforts towards eliminating problems and making E-junkie even better in the future. Development/Ops is focusing its full attention towards success in providing a clean, lean and mean shopping cart with the easiest setup and greatest reliability we can muster. I dare say, we have little interest in diverting resources away from improvement in order to address problems in a way that does not actually fix those problems. "Never rob success to pay an advance to failure."

Thanks for your feedback and advice. We have indeed been migrating E-junkie to a new, high-grade and local co-location facility where we can have greater reliability, control and isolation from interfering factors. This recent migration effort is another of the reasons (aside from staff and office expansion) that we haven't lately been as responsive and reliable as you, or we for that matter, would prefer to maintain, but we're now "over the hump" in terms of putting the recent teething pains behind us and eliminating such issues from recurring in the future.



If only it were possible to send advance notice of unplanned system outages, we'd want to receive those ourselves! Not that you or anyone were expecting that per se, but rest assured our priorities are to prevent outages first, then recover from outages ASAP if they happen and notify everyone about it afterwards.



There are interdependencies between this public informational site, the Admin pages and the E-junkie cart that prevent greater server segregation at the moment (which itself would also compound the complexity of server administration and reliability, increase costs, etc.), but which are also responsible for the tight integration that makes E-junkie generally so easy to setup and smooth to use. Our future plans already include strategies to improve reliability and provide fallbacks such as you described and otherwise, so you can look forward to that in the near future.



In the meantime, one handy side-effect of the current, tight integration is that if you start getting those calls or emails ever again (and we do aim to prevent that), one glance at www.e-junkie.com will show you immediately if we're up or down. If you can't bring up our site, you know right at that moment that we're devoting everything we've got towards restoring our service, and we'll notify you what happened after the fact once any crisis is over, so you're not left wondering what happened or for how long.

Well, it is apparently not actually true that checking your front page will tell us if the cart is working. I can get here right now but if someone tries to make a purchase from my site they get the transaction can not be accepted error.



Yesterday the cart was down. Today it was up for awhile but is now down again.



Not letting us know and not posting the problem somewhere is bad enough. Not answering the phone or returning the call OR responding to the trouble ticket on top of it is inexcusable.

Down again today - this is really impacting ssales

Anybody got any reasonable alternatives?

Nice service offering - poor execution. I was about to commit today when I noiticed my site failed to load below the check cart button. Looked to the e-junkie site and the domain failed to load!!!!!!!! Imagine that.



Can sell and can't even display my pages - BAD CHOICE FOR RELIABILITY - what happend to basic server mirroring and diverse comms paths - you know, one goes down, the other saves the day!!!



YUK

Bad choice for reliability? I've been using e-junkie for over a year. Only a couple of instances in the last two months have I had ANY problems. For over 12 months, they have been extremely reliable. I know everyone has been making angry posts due to lost sales, and yeah I understand. Today I'm a couple hundred behind the curve on the PPC costs since no one can buy.



One the other hand, I have faith that they'll get things put back together soon. This shopping cart is clearly innovative and when the alternative is some bloated PHP backend that takes 20 clicks to make a purchase, I think e-junkie comes out on top by a mile.



It's not like they keep having server outages and not doing anything about it. They're moving data centers. Maybe scale back the advertising for a day or two if you're too worried, but cut them some slack.

OK, so some slack - I think the service IS inovative too - thing is, in my 5 day trial including my site conversion to them for that trial, the service failed BIG time. I have managed large scale IT solutions and downtime was never NEVER an option, including data center moves!



Becasue the soilution is elegant, I'm on the fence becasue it SHOULD be a winner, locking out my site (our yours) at the view buttom in NOT acceptable. Are they listening?

amm i a dummy or how do i use/configure this to monitor my ejunkie carts/buttons, as opposed to my whole site in general. i already know thats up....



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