Aug 2012
10 / 10
Dec 2013
Nov 2013
ross
Aug '12

I'm selling a downloadable product (PDF e-book pack in a ZIP file) via e-junkie and in the last 24 hours I've had 2 customers report that they get the following error after they click on the download link (after having successfully purchased the product):





"Safari could not download file".





I know one of these customers is using an iPad, but I'm not sure about the other customer at this stage.



I don't have an iPad myself but I've downloaded Safari on my Windows 7 PC and all works fine with downloading there.



Are there any known issues with e-junkie download links working via Safari on iPad or other Mac platforms?



Cheers,

Ross.

  • created

    Aug '12

  • last reply

    Nov '13
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E-junkie_GuruWebmaster & Support Guru
Aug '12

Apple only permits direct downloads to iOS devices (iPad, iPhone, iPad Touch) from their own App Store and iTunes Store; those devices will refuse to download any files coming from any other source. Buyers with such devices will need to perform the download from a regular computer, then they may be able to sync the file from there to their iOS device.

ross
Aug '12

Hey E-junkieGuru...thanks for the reply.



Are you sure about the direct download thing though? How is clicking on a download link to download a zip file any different from downloading any content via a link on the internet (which is not from their app store/iTunes store)?



FYI - I've had a friend try downloading direct to his iPad today and it worked for him. Note that he had purchased my product a few months back, so I used e-junkie seller admin to resend the download page link to him. He opened the download page link from his gmail and was able to download the zip file successfully.



Note also that he had a free plug-in for winzip installed... - I'm wondering if that anything to do with it.



Cheers,

Ross.

E-junkie_GuruWebmaster & Support Guru
Aug '12

Downloading content to view live in the browser is different from downloading a file to save, and Apple policy normally prevents the latter on iOS devices; however, some people may "jailbreak" their iOS device to remove this restriction and otherwise allow installing third-party Apps which are not authorized by Apple to be provided in their App Store, and I suppose it might be possible to install authorized Apps which allow at least some limited download functionality for certain file types as well.

7 months later
dustin
Apr '13

Thanks for the response E-Junkie Guru.



With the world becoming mobile, do you think Ejunkie will provide or find a way that our users can download to their mobile device. I'm afraid as more and more people purchase via mobile, I will need to accomodate them. I would like to stay on with ejunkie, but can't sacrifice the inconvenience to customers.



Thanks!

7 months later
lovinglife
Nov '13

I am very interested here - or confused - does this mean that people with apple computers can't buy from my ejunkie store?????? what is the point - the world is apple now!



I am just putting my first products up and having trouble and perhaps this is it - surely not!

dustin
Nov '13

They can buy, but they have to download to a computer first, then transfer to an apple device is my understanding. I make sure to tell that in the intro email. Although, it would be nice to somehow allow them to download directly, but I think that's more of an Apple thing, than an ejunkie one