Feb 2013
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Feb 2013
Feb 2013
dutchie
Feb '13

Hi guys,



Is there an easy way for customer to receive their email again? Like a link that I can post on my website and customer only enters his email?

We send unique reg.codes and need a system where customer enters his email and then receives a copy of his orginal email.



thanks,



Dutch

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    Feb '13

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    Feb '13
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E-junkie_GuruWebmaster & Support Guru
Feb '13

We don't have any way for buyers to do that on their own, but you can use "Reactivate expired links & re-send thank-you email" in your Seller Admin to regenerate thank-you emails to the buyer for any given Transaction ID. You can find that Transaction ID in your PayPal account history or your E-junkie Transaction Log:

1http://www.e-junkie.com/ej/help.transaction-log.htm1



Note that this would generate thank-you email(s) for that transaction based on your current thank-you email settings/customizations (in case you might have changed these since the original order), rather than resending emails in their original format as generated at the time of that purchase.



The codes issued to each buyer are also listed in your Transaction Log along with their other order details, so you may prefer to just find and copy the code from there and paste that into a personal email to the buyer.

dutchie
Feb '13

I'm aware of that option but is not very user friendly and very time consuming since users never can find their transaction id , it would be nice to have a link where the customer simply enters his email and receives a copy of the email for the product purchased. A lot of competing products have that option.

E-junkie_GuruWebmaster & Support Guru
Feb '13

Thanks for the suggestion; we'll add that to our wishlist as a possible new feature we might consider implementing at some point in the future.



The buyer doesn't need to provide their Transaction ID; you could just look up the buyer's name or email address in your E-junkie Transaction Log and obtain your Transaction ID or the reg. key issued for their order there. Moreover, PayPal issues different Transaction IDs to the buyer and seller for the same transaction, so if the buyer provided the Transaction ID they found in their PayPal account history or receipt email, you wouldn't be able to find that in our system, as we always reference the seller's Transaction ID.



We could suggest using our standard Integration method to have the order details (including the reg. key issued to the buyer) transmitted to a custom script at your end, which could log that data and do whatever you wish with it, such as providing your own way for the buyer to obtain their reg. code or other details. If you use our Send Generated Codes feature to deliver codes generated on-demand by a keygen script at your end, that would inherently transmit all the order data to your keygen script just the same as our Integration feature does:

http://www.e-junkie.com/ej/help.integration.htm

1http://www.e-junkie.com/ej/help.selling-codes.htm1

dutchie
Feb '13

All true but I use e-junkie so I dont have to care about scripts etc on my end :wink:

I think this could be better automated at e-junkie servers and make your service even better.

It will make it easier for customers to retrieve their info because for some strange reason they always ignore our warnings to store a copy :-)



thanks,



Dutch