Logo

[barbarads]

I keep trying to change my logo/banner

it is 726 x90 so fits the requirements.



I upload and get a message confirming file is uploaded.

When I go back to look at it..it's my old file. I deleted my old file and did it again..same thing.



I don't know what else to do..the file seems to be the right size...and ejunkie confirms the upload..and then does not reflect this change.



Help?

[E-junkie_Guru]

After uploading a new logo/header file, you may need to wait about 15 minutes and then refresh the page where the logo is displayed; if you still see the old logo then, you may need to force-refresh the page in your browser by holding Ctrl (on PC) or Shift (on Mac) while you click the Refresh/Reload button.

[barbarads]

NOPE...I TRIED THIS ALL months ago...and now two nights in a row...the old logo keeps coming up. I DELETE it...and it still comes up. I am not sure how to refresh in that screen, its a pop up page..to Edit Profile..........with a button to ADD/DELETE a logo...Not sure what i'm doing wrong...the size of the file is according to requirements..still not working. Old log..still there.

[barbarads]

i could send you a screen shot............let me know where...

[barbarads]

it worked this time..very odd. There was nothing on the page...and there is no REFRESH button on that pop up screen..so i used CTRL R and that did it..sorry. thanks again for your help!

[E-junkie_Guru]

Just to clarify, the issue isn't with getting the old logo deleted from our server or getting a new one uploaded to it; the real issue is that your browser keeps showing you a cached copy of the page with the old logo that it had saved from a previous visit. Force-refreshing the page in your browser tells it to ignore the cache and reload the page and everything on it completely fresh from the server.