I have had to issue three refunds so far, one case against me and I have removed all of my download links from my product so no more can be purchased. Klw
I tried sending a free download but I did not receive the copy of the email I requested, nor did it show up in the Free Transactions log - so I'm not sure the client received the link either.
Right after you click submit for the Free Download Link, you will see E-Junkie generate a unique URL which you can copy/paste into your browser to access the download page.
So I sent the URL link to the customer manually.
Thanks everyone for reporting this; I've referred it to Development for investigation.
PayPal hasn't posted notification of any known issues with IPN at their end, but you can check whether IPNs have been sent and, if not, resend them -- see the instructions under step C, item 2 here:
If the IPN shows a status of Failed, tick the box next to each failed IPN and click Resend, which should then have us process the order manually.
If the IPN shows a status of Sent, but you're still not seeing the order in your E-junkie Transaction Log, you can use Send Free Download Link in your Seller Admin to generate a link manually, then copy and past the link generated there (as @AlexanderG suggested above, thx!). Please email our support team with the Transaction IDs of any such orders (where IPN shows as Sent but order not logged in E-junkie), so we can refer those to Development for investigation.
Everything says "Sent" on my end.
What is the email of the support team I can send the transaction IDs to?
Yup, ours also show as "Sent" in PayPal... do you really need transaction IDs, when this seems to be systemic?
It has been happening to us this morning on 2Checkout, so it is not limited to Paypal. The sales show up in 2Checkout but not in the Ejunkie Transaction Log.
I also tried to send a free download link and it does not show up in my Free Downloads Log, so I doubt it was even sent either...
Also occurring with AuthorizeNet. The sales show up there but not in the E-junkie Transaction Log.
We have also sent free download links today that are not showing in our Free Downloads Log. Are customers receiving these or will we need to resend once things are back to normal?
The transaction logs (free and paid) are now showing all transactions, but... the emails still don't seem to be sent?!
There appear to have been two issues:
- We were processing transactions, but they were not appearing in logs due to a database issue; as @edp noted above, this is now resolved;
- Our system was generating thank-you/notification emails, but Amazon was refusing to actually send them, as we'd reached our sending quota for the day due to the above issue that was spewing out error emails to our sysadmin; we're working to clear this up with Amazon, at which point any backlogged emails should start churning out automatically.
So the good news is, none of our clients will need to do anything about the affected transactions; they should all show up in logs now, and emails should all go out in due course.
We apologize to everyone for the inconvenience and concern, with thanks for your patience and understanding.
Why would it process transactions I have already refunded? I refunded all the transactions today due to the delay and people opening cases against me and now they get free product. In addition to the lost sales since I had to shut everything down.
Our system already processed the transactions before you refunded them; they just weren't showing up in your Transaction Log, and the emails were backlogged in our outbound mail queue waiting to get sent. However, as soon as you refunded them in PayPal, that should have instantly expired any links we'd issued for those orders.
15 days later
Hi, sorry to hear that. We haven't had any other reports of delayed orders, you can check the status of any transactions within your PayPal account in your IPN history to see if something is pending or if it failed to send... you can also resend a notification if necessary.
This help page at PayPal shows how to access your IPN history:
https://developer.paypal.com/webapps/developer/docs/classic/ipn/integration-guide/IPNOperations/3
If you happen to find that your IPN settings at PayPal are completely disabled you will need to enter a Notification URL to turn them back on. You can use this URL to fill that field if you don't have one of your own:
https://www.e-junkie.com/ecom/ipn_ext.php1