Email notification does not show different variants

[sweetskins]

For example, when customer selects a Large Blue shirt and then a Small White shirt, it shows up in the shopping cart correctly, but then the email notification I receive does not reflect the different sizes/colors, it will just notify me that 2 Large Blue shirts have been ordered.

[dyinglight]

I believe you have to either pass the custom code or sku to identify variants in the email, as the item name field only names the actual name of the base item.

[sweetskins]

If that's true, why would it show a color and size at all?

[E-junkie_Chef]

We do pass the variant information in the notification e-mail.



Can you please paste the relevant part of the notification e-mail so I can clearly understand the issue?

[sweetskins]

Sure.

Here is the portion of the email notification we received:

Products Purchased

==============

1.

----

Item name: Long Tee

Qty: 1

Item number: 1007

Size and Color: L Wine

2.

----

Item name: Long Tee

Qty: 1

Item number: 1007

Size and Color: L Wine



...and here's the portion the customer received:

Item : 1007

Description : Long Tee

Size and Color: L Cocoa

Quantity : 1

Unit Price : US $35.00



Item : 1007

Description : Long Tee

Size and Color: L Wine

Quantity : 1

Unit Price : US $35.00



Unlike what I described in the first post, it all seems to work fine if someone orders 2 of the same item in the same color but different sizes, so the only problem is when someone orders 2 of the same item in the same size and different colors. It's happened twice so far.

Thanks for your help!

[E-junkie_Chef]

Notification module was updated a few times in last couple weeks (we've just started sending out formatted notifications) so it could have been one of the updates which had this issue.



I've tested it currently and it seems to work fine. If this happens again, just forward the notification to support and we'll see what's wrong.



Btw, on a sort of unrelated note, the e-mail buyer got, was that from your payment processor and did it include the invoice ID or the transaction ID or both?

[sweetskins]

I believe the email the buyer received was from the payment processor, (do they not receive one from e-junkie?)

It included the transaction ID and an Invoice number.

Thanks for your help!

[sweetskins]

I believe the email the buyer received was from the payment processor, (do they not receive one from e-junkie?)

It included the transaction ID and an Invoice number.

Thanks for your help!

[E-junkie_Guru]

Unless you disable them, the buyer typically receives both a payment receipt email from the online payment processor (PayPal/Google/etc.) and a thank-you email from us, although our thank-you message is very basic for tangible goods and only confirms their order was received for whichever items.



If you want to enhance or reformat the standard thank-you emails we send to buyers, please see our help page on using Templated Email here:

http://www.e-junkie.com/ej/help.customization.htm#emtem

[E-junkie_Guru]

Correction:



We would only send a thank-you email for tangible-goods-only orders IF the order included a product for which you have typed an Email Message or Email Template in that product's configs. I.e., if you leave the Email Message field blank in a product's configs, then orders of that product would not trigger sending a thank-you email to the buyer (although they would still normally get a payment receipt from the payment processor).

[caleb]

I have a similar problem:



I am selling tickets to theatre plays. When a patron orders:



1.) One Adult ticket to Sunday afternoon.

2.) One Student ticket to Saturday evening.

3.) One Senior ticket to Friday evening.



In the same order, I want he confirmation e-mail to list those SKUs.



Using the [%SKU%] variable, how would I get the e-junkie confirmation e-mail to include all of the ordered skus?



My SKU's are set up as follows:



Adult,12.00,0.00,0,Adult,,

Student,10.00,0.00,0,Student,,

Senior,10.00,0.00,0,Senior,,



Here is my current template:



Dear [%first_name%] [%last_name%],

Thank you for using the Rome Little Theatre website to place your ticket order.

Please print this confirmation e-mail and present it at the Box Office will-call window.

--------------------------

Your confirmation code is: [%txn_id%] - [%first_name%] [%last_name%]

--------------------------

If you have any questions about your order, call 706.295.7171.

Charged to your credit card: [%gross%]



Thanks for any help!

[E-junkie_Ninja]

[%SKU%] is an item specific option when customizing the thank you e-mail. A common thank you e-mail for the entire order is not able to show the SKU of the different products purchased. Here is a link to our thank you e-mail customization FAQ page:

http://www.e-junkie.com/ej/help.custom.thankyou-email.htm

[caleb]

Thank you for the information, but the FAQ page is what left me with the question I had.



I THINK you are telling me that I cannot use the SKU variable for this.



Can you clarify: Are there other options, such as the thank you PAGE (rather than e-mail).



Thanks again.

[E-junkie_Ninja]

That is correct. SKU is a variable that cannot be used on a common thank you e-mails or common thank you page.