Nov 2011
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Nov 2011
Nov 2011
dw27
Nov '11

Hi, we have just added our first downloadable video product for sale, available as MP4, MOV, and WMV.



The mp4 and mov seem to download after purchase with no problem, however the wmv format, zipped and unzipped, do not download.



Upon clicking the download link, the download stops at 9.5kb of 47mb.



Unzipped the download just stops as though completed; Zipped the download indicates "decompression failed."



(added) The file itself is not corrupt, I have successfully accessed it directly through my browser via the file's web address. So my Question is...



is there a possible .wmv encoding issue with e-junkie? although the video file is not hosted with ej..



just eliminating possibilities.



Appreciate your help, as we this new product is in demand and being launched to the pubic already.



Thanks, David

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    Nov '11

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    Nov '11
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E-junkie_GuruWebmaster & Support Guru
Nov '11

Does the computer you're using to test downloads happen to be running antivirus/malware scanner which has a link-scanner or other live Web browsing protection feature? That would scan links and files in Web pages as your browser downloads them to browse, so it could be interfering with the download of suspect file types; WMV and ZIP formats are capable of harboring potential threats, explaining the problem with those in particular. Try disabling your antivirus/malware software or at least the link-scanner/browsing-protection function temporarily, then test the download again.



We cover this in a bit more detail, with suggestions on how to handle it for affected buyers, in the Software Issues section of this help page:

http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm

dw27
Nov '11

I have attempted the download on both a windows computer and on my mac, both had the same issue, and there were 3 other attempts to download by unrelated customers. I am quite certain firewalls are not the problem.



I did find this thread:

http://www.e-junkie.com/bb/topic/3629

that seems to say that you guys cache even externally hosted content, thus routing product through your system, so i am thinking that there is some filtering/re-compression/encoding between e-junkie and customer.



perhaps if you go through a purchase process via our cart the issue will become more apparent.. (?) i can give you a discount code to facilitate a test.



Thanks

E-junkie_GuruWebmaster & Support Guru
Nov '11

Yes, please just do a multi-item cart order for the affected items and apply your testing discount code yourself to enable Free Checkout and specify our Support email as the "buyer":

https://www.e-junkie.com/ej/contact.php



You should get a Ticket ID auto-response back from that, so just reply to that to add further explanation and reference this forum thread.



We do cache Remotely Hosted download files; this help page subsection explains how that works in more detail:

http://www.e-junkie.com/ej/help.file-downloads.htm#remote



However, there should be no filtering/re-compression/re-encoding involved, and we don't usually have problems delivering ZIPs or WMVs. We just stream the file directly from your server through our cache to the first buyer while also retaining a copy for future downloads of the same file, each time first checking that your remote file still matches our cached copy.



Are you certain your remote files are valid? What happens if you paste their URL in your browser directly? Doing that should instantly start a download. Do your Remote Product File URLs point directly to the actual file itself, or might some sort of redirect or intermediate download page be involved?

dw27
Nov '11

hi again, i have made a purchase of the problem .wmv file, emailed the link to support@e-junkie.com, customer name= test .wmv download.



hopefully you guys will find the problem.



thanks

E-junkie_GuruWebmaster & Support Guru
Nov '11

We received the two links you sent us for the product "Ignite-video-wmv". The download links for this product only downloaded a copy of the "404: Not Found" page for your site, so the Remote Product File URL you have in the product's settings is probably incorrect.



If you can't figure out what's wrong with the URL, copy it from the product's settings and paste that into an email to our Support team (security prevents us from seeing the URL setting in your account), so we can have a look and test it:

https://www.e-junkie.com/ej/contact.php

ellen
Nov '11

We took a look and based on your other products' remote URLs, determined you had a slight typo in the remote URL for the product in question. We fixed that for you so you should be good to go now.

dw27
Nov '11

Rocket you did it again, thank you... typo blindness sucks.



I am wondering if you could tell me specifically what the typo was, i'm curious as i definitely looked for typos but did not see it.



anyway, awesome problem solving. thanks again.

dw27
Nov '11

Rocket you did it again, thank you... typo blindness sucks.



I am wondering if you could tell me specifically what the typo was, i'm curious as i definitely looked for typos but did not see it.



anyway, awesome problem solving. thanks again.

dw27
Nov '11

Rocket you did it again, thank you... typo blindness sucks.



I am wondering if you could tell me specifically what the typo was, i'm curious as i definitely looked for typos but did not see it.



anyway, awesome problem solving. thanks again.

dw27
Nov '11

Rocket you did it again, thank you... typo blindness sucks.



I am wondering if you could tell me specifically what the typo was, i'm curious as i definitely looked for typos but did not see it.



anyway, awesome problem solving. thanks again.

ellen
Nov '11

I detailed that in the reply I sent you from the helpdesk, so look for that. Didn't want to be discussing the details of your secret remote URLs in this public forum ^^