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whistlerdan
Mar '13

I have a customized common thank you page set up. When the customer makes a purchase they get two e-mails. One in the product specific in the format :



You can download XXXXX at



https://www.e-junkie.com/blahblahblah



Please note, the download link will expire after X attempts.



The second one they get is the common thank you e-mail with another link for "order details"



Since both the links in both e-mails take them to the exact same common thank you page it seems pretty redundant so I followed the advice I read on the forum here to enable product specific template e-mail but not put anything in the box. So now the customer only receives the common thank you e-mail.



To me this seems much better to just get one e-mail. But what I can't figure out is why it would be set up for people to get two e-mails int he first place, what was its purpose ? What is the disadvantage of setting it up in the way that I have done ? I can't help thinking that there MUST be something I'm missing here...... otherwise you guys wouldn't set it up to send both e-mails...... what am I missing :slight_smile:

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    Mar '13

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    Mar '13
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E-junkie_GuruWebmaster & Support Guru
Mar '13

This help page explains our thank-you emails and how to customize them:

http://www.e-junkie.com/ej/help.custom.thankyou-email.htm



Originally, our service only sent product-specific emails for each purchased item individually, so those email features were retained when we added the Common Thank-you Email feature more recently.



The common email cannot include any item-specific information, as it is not associated with any particular product, so the link we can provide in that email leads to a consolidated thank-you page we generate for all items in the buyer's order, which is the same page the buyer would normally reach after checkout.



If the seller specifies a Common Thank-you Page URL that buyers should be redirected to after checkout, the link provided in the common email would also redirect to that URL. In that case, item-specific links provided in product-specific thank-you emails would be one way to grant buyers access to their download, as product-specific emails can include a link to a thank-you/download page we generate for just that product alone, bypassing the Common Thank-you Page URL.



This gives each seller the flexibility to send a single common email providing general information about the buyer's order, or product-specific emails providing details particular to each item ordered, or any combination thereof.

whistlerdan
Mar '13

Thanks yes I have already enabled a heavily customized Thank You page.



So I think I'm getting this now. You only really NEED to have product specific e-mails enabled if you have specified an outside URL for your Thank You page, say a page on my website. Then , in that scenario the ONLY way to deliver a download link would be through the product specific e-mail. Got it!



Otherwise, if you are using the e-junkie common Thank You page then there is no real definite need for the product specific e-mail.



Update: Actually I have discovered one thing that is kind of annoying with that setup is that if you have disabled the unnecessary product specific e-mail , when you try to send someone a link for a free download ..... it tells you the e-mail is sent but it doesn't actually send anything. This kind of seems more like a bit of an overlooked bug....... If you then decided to create a templated e-mail on the e-mail download page to circumvent that problem, there is no way to save the e-mail template, so it's a once only action. Next time you want to send someone a free download for some reason, you have to enable the template on that e-mail page and write the e-mail again. Not a big deal if you just want to write a few words but if you want to include a whole bunch of variables it's a pain. Perhaps you can add to the wish list for the new back end development a way to save a templated email for for free download e-mails or simply have the system send the default product specific e-mail even if it is disabled for regular purchases.

E-junkie_GuruWebmaster & Support Guru
Mar '13
WhistlerdanYou only really NEED to have product specific e-mails enabled if you have specified an outside URL for your Thank You page, say a page on my website. Then, in that scenario the ONLY way to deliver a download link would be through the product specific e-mail.





Correct, though we do also have a way to embed download links inside a thank-you page on your own site, as explained here:

http://www.e-junkie.com/ej/tips.redirection.download-link.htm



In that case, you could disable product-specific thank-you emails, and the [%thankyou_link%] template tag in your Common Thank-you Email would insert a link that redirects to your site's thank-you page URL where you have the download links embedded.



Thanks for the suggestion about possibly sending our default thank-you email when sending a free link for a product that normally has its emails disabled; that seems like a good idea, so I'll refer that to Development to see if they might be able to implement that soon.



Meanwhile, you don't have to compose an entire email template when sending a free link for a product which has its emails disabled; you can just enter a brief message in the Email Message field and leave Enable Templated Email unchecked when you send the free link, which would cause our default thank-you email for that product to be sent with your Email Message appended to the end.