realkuhl
Jan '15

It seems since Jan 1st I've had to manually send a LOT more downloads to customers because they didn't receive them automatically like they usually do. Out of a 100 products sold, I seem to need to manually send 5 - 10. I've sold 1,700 products since Jan 1st so this has been a lot of additional downloads.



Does this have anything to do with the resolved issue at PayPal? Is this a known issue? Am I the only one about to pull out their hair?



Kind Regards,

John Lehmkuhl

www.PlugInGuru.com

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    Jan '15

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    Jan '15
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E-junkie_GuruWebmaster & Support Guru
Jan '15

It looks like all your checkouts are going through PayPal, so this troubleshooting page will walk you through the common factors that can impede our ability to process the sale:

http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm



If we actually did process the affected sales, but the buyer's thank-you email did not arrive or did not contain a link to their download page, this page will walk you through common configuration mistakes and other factors that could account for that:

http://www.e-junkie.com/ej/trouble.downloads.no-email-link.htm