Digital Downloads not arriving after purchase

[realkuhl]

It seems since Jan 1st I've had to manually send a LOT more downloads to customers because they didn't receive them automatically like they usually do. Out of a 100 products sold, I seem to need to manually send 5 - 10. I've sold 1,700 products since Jan 1st so this has been a lot of additional downloads.



Does this have anything to do with the resolved issue at PayPal? Is this a known issue? Am I the only one about to pull out their hair?



Kind Regards,

John Lehmkuhl

www.PlugInGuru.com

[E-junkie_Guru]

It looks like all your checkouts are going through PayPal, so this troubleshooting page will walk you through the common factors that can impede our ability to process the sale:

http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm



If we actually did process the affected sales, but the buyer's thank-you email did not arrive or did not contain a link to their download page, this page will walk you through common configuration mistakes and other factors that could account for that:

http://www.e-junkie.com/ej/trouble.downloads.no-email-link.htm