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Feb 2011
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jpodell32
Jan '11

I host my (large) files on AWS and use e-junkie to provide the download link(s). My customers are reporting slow connection speeds and download time-outs (which uses up their download attempts), but this is most often with IE.



I'm able to download my products via the e-Junkie URL on Safari (I'm a Mac user) with no problems. When I tell my customers to try Firefox or Chrome, the problem is usually resolved.



What's going on with IE that is causing this problem? As much as I hate IE, I don't want to tell my customers which browser to use to get their purchases.



Thanks.

  • created

    Jan '11

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    Feb '11
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E-junkie_GuruWebmaster & Support Guru
Jan '11

Please send our Support team some affected Transaction IDs to test in IE:

1https://www.e-junkie.com/ej/contact.php1



It's a bit strange that using a non-IE browser seems to fix the problem, as download speed issues are generally caused by problems with the computer/OS itself or the buyer's ISP connection, which should have the same influence regardless of which browser they use:

http://www.e-junkie.com/ej/faq.file-downloads.slow.htm



Maybe they're actually using a different computer that already has FF/Chrome installed, and maybe at a different location with a different ISP connection, rather than installing a different browser on the computer that was having problems with IE?

jpodell32
Jan '11

Actually, I get folks to download and install Firefox, and then they're able to download without issue. ISP slowness is one thing, but I'm seeing consistent failed download attempts from people using IE. I think it has something to do with security settings, but then again, I avoid Microsoft products like the plague.

E-junkie_GuruWebmaster & Support Guru
Jan '11

FWIW, I've found Chrome is good to recommend as it downloads fairly quick, can be installed without Admin user privileges, and self-updates itself automatically and quietly in the background. :^)

27 days later
pmd
Feb '11

My customers are having the same problem!!! I've received almost 30 e-mails in the last month all with the same message. The downloads are timing out. They all say that it's just been in the last couple of weeks and that before they never had a problem downloading.