Buyer cannot open e-book

[guestuser]

I have had two customers download my ebook and they say that when they open the file, it says it cannot be opened. How do I check to make sure the file I uploaded is good? Could there be another reason they are getting this message? It is an adobe file.

[e_junkieexpert]

We deliver the file exactly as you upload it. The only reason they'll be unable to open a downloaded file is is they don't have the required software (in your case, Adobe Acrobat Reader or any other PDF viewer).



You can send yourself a "free link" from E-junkie Seller Admin to test the file.