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Nov 2013

Just got this message when I tried to log in - Blocked due to abuse



You have system issues - None of the carts on my 3 sites are working



Urgent update please

  • created

    Nov '13
  • last reply

    Nov '13
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But obviously I have access as I am able to post on this board + see my transaction logs

I remoted in to my office computer and was able to access the cart from a different ip address - it seems you are blocking my ip address



99.57.46.28



(this is a AT& T U verse internet connection)



please get me unblocked ASAP



(concerned that you are also blocking my potential customers)



Thanks

Our cart buttons on your site appear to be working fine from here, so it's just your own IP(s) that were blocked from using our cart buttons. I have now unblocked the IP you provided above and the last IP you logged into Seller Admin from. The IP block would also have expired after 24 hours without any manual intervention from us.



Your IP may have become blocked if you'd been hitting some invalid E-junkie purchase URLs too often in too short a span of time -- e.g., if you customize any products' Item Numbers without replacing their button code in your site, repeatedly testing the old buttons in your site could resemble certain types of hacking activity and trigger a block on your IP. This could also happen if any computers using your IP happen to be infected with certain malware that is hammering away at our button URLs (typically all computers using the same LAN or Wifi router share a common public IP that their router presents to the Internet at large).



Apologies for our delay in responding; we don't monitor this forum as constantly as our Helpdesk email queue, so for urgent matters we recommend emailing Support directly, via the Contact link at the top of our site.