What is the name of the file that is downloaded?
The filename for buyer downloads will be derived from either your original uploaded filename or the product's current Item Name, whichever is shorter—i.e.:
- When your uploaded filename before the extension at the end (e.g.
.pdf) is shorter than the product's Item Name in your E-junkie Dashboard, the filename for buyer downloads will use that uploaded filename; - When your uploaded filename before the final extension is longer than the product's Item Name in your E-junkie Dashboard, the filename for buyer downloads will be derived from the product's Item Name.
In either case, the actual download filename may also be "sanitized" to prevent common download problems related to special characters and case-sensitivity in filenames for various operating systems. Any spaces or reserved characters—e.g., \ / ? & * | : < > ' ; ,—will be replaced with an underscore (_), and letters will be normalized to all-lowercase—e.g., a file upload originally named Mom&Dad's Recipes v1.0.pdf would become mom_dad_s_recipes_v1.0.pdf when the buyer downloads their copy.
The filename extension from the end of your uploaded filename will be retained as-is for the download filename. Make sure that the file you upload has a valid filename extension (e.g. .pdf, .exe, .doc, .zip, .mp3, etc.) indicating the type of file, or else the buyer will most likely be unable to open the file.
If you are also changing your product's Item Name (e.g., to update a version number) when you upload a new file and want that reflected in the download filename, you should first Submit the revised Item Name before re-editing the product to upload the new file.
Bear in mind we can only support Latin ASCII characters in filenames at present. Avoid using non-Latin alphabet characters (e.g., Cyrillic, Korean, etc.), accented letters (e.g. á ç è ø ü, etc.), other punctuation or symbols, or filenames that include spaces or any extra dots (besides the final extension), as those can sometimes cause a problem.