meesh
Oct '13

I uploaded a .zip file of 494MB to sell as a digital download, but my customers are receiving empty .zip files when they purchase the product. I looked at my account summary and it says that the product is indeed taking up 494MB of my allocated space.



Is there an alternative way to upload a folder containing files instead of a zip? Or is there a way to make the .zip work that I'm missing? Some help would be greatly appreciated.

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    Oct '13

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    Oct '13
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E-junkie_GuruWebmaster & Support Guru
Oct '13

I issued myself a test link and had no trouble downloading all 494 MB of the file, so the 0 MB file was most likely the result of a glitch in starting the download process properly from the buyer's end -- i.e., their computer at least created the new file but then got stuck before saving any actual data to it. This help page covers the most common reasons for that problem and how to work around it:

1http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm1