Why are shipping charges not appearing in my shopping cart?

[suzanne]

I'm just adding a physical book to my site and am still figuring out how to calculate the correct shipping costs. As a first step, though, I've added in some figures just so I can start playing around with this but I can't get the shipping costs to show up anyway.



In product configuration I've ticked "Shipping / Buyer's Address" and "Edit quantities".



I've put the product price in as £13.99



I've put the weight in as 17 ounces, packaging type = large envelope and capacity = 2.



On the Shipping Calculator screen I've put a domestic cost of 0.10 and international 0.30



I've put zero charge for the packaging (large envelope) and I've put a handling charge of .50



So I can't see what I've done wrong!



Have I missed a box somewhere that should be ticked or do my figures not make sense to Ejunkie.



Help pls.

[E-junkie_Guru]

Did you remember to select your country and postal code in the cart when you were testing? The shipping fee is not added to an order until the buyer selects their Ship-to destination, and they would be unable to proceed to Checkout unless and until they do so.



If that doesn't solve your issue, please reply with the URL of a page where you're testing our cart buttons, so we can have a try for ourselves.

[suzanne]

Tyson



Well, something has changed because now I am getting shipping charges showing up!



That's the good news...



I have tested and agree that the shopping cart won't let me move to "pay" until I've entered something in the zip / postal code field. However, apart from the US and UK, this doesn't apply to most other countries. How would someone in, say, Ireland or Guadeloupe, know what to enter in this field?



I realised that I could put in n/a (or anything) but surely some people would not know what to put in if they didn't have a postal or zip code?



I also wonder if you've considered more than just domestic and international postage rates? For us in the UK, there are three levels - posting within the UK, posting to Europe and posting to the rest of the world. At the moment, people in Ireland are having to pay the same postage as people in the US. Just wonder if there is a way around this..?



Thank you for your help so far!

[E-junkie_Ninja]

Our system is already setup for countries without postal codes. If you use the drop down in the shopping cart and select Ireland for the country the Postal code will automatically fill in with 'none'



As for getting more postal rate options. It is something we are considering, however we do not have a time line of when we would implement such a change.

[secretpoliceman]

I'm reviving this thread, because it highlights the exact problem that I am having.



I am selling a book that is being shipped from the UK, and I have been able to set up two levels of flat fees - for UK and for Rest Of the World - but in fact I also need an additional "flavour", for Europe.



I understand that e-Junkie is "considering" adding more postal rate options - is this anywhere near completion?



If not, I've been trying to do some lateral thinking, but keep hitting a brick wall. I thought about having two variants of the book (one for UK/Europe, and one for ROW), each with their own shipping rules, but you can't have different shipping rules for different variants.

I then thought I'd have two completely separate products, again with their own shipping rules, but once again you can't have different shipping rules for different products.



Can anyone help? Am I missing an obvious workaround?



Following another recent thread, I've managed to set up the following rules:

UK shipping

Item cost £00.00 - £15.00: shipping = £1.50

Item cost £15.01 - £30.00: shipping = £3.50

Item cost £30.01 - £45.00: shipping = £5.00

Item cost £45.01 - £60.00: shipping = £6.50

Item cost £60.00+: shipping = £8.00



Rest of World

Item cost £00.00 - £15.00: shipping = £6.50

Item cost £15.01 - £30.00: shipping = £11.50

Item cost £30.01 - £45.00: shipping = £15.00

Item cost £45.01 - £60.00: shipping = £21.00

Item cost £60.00+: shipping = £23.50



But I need to enter an interim fee for Europe.

If "Europe" was available as an option in the drop-down country selection lists, then it would just be a simple matter of creating 5 more rules to cover Europe - but if I have to create separate rules for each European country, I would have to create (and maintain!) 135 new rules!!!!!



HELP!

[E-junkie_Guru]

We have already added the additional shipping rate/calculation options we'd been planning and working on for some time, so that is done. Unfortunately, it's simply not possible to add Europe as a "country". Is there a specific shipping provider you're using that may have a live rate-lookup API we could hook into, similarly to what we do for USPS postage and UPS Ground rates in the US?



Otherwise, we can suggest that instead of using tiered flat-rates like you described, you might consider setting a base domestic (UK) shipping cost per unit of each product, then you could add just one Rule for each country that would multiply that base cost.



To do this, you would set the "weight" for each product to equal the base domestic (UK) cost to ship each unit of that product (e.g. if each unit would cost £1.50 to send, set the product's weight to 1.50).



Then create a Shipping Rule for the UK using the "Price per unit weight" calculator, and set that Rate to 1.00.



Then create another Rule for All Countries also using "Price per unit weight", and set that Rate to some multiplier (e.g. if it costs 4 times as much to ship abroad, set this rate to 4.00).



Then you'd just need to add a "Price per unit weight" Rule for each EU country with the rate set to your preferred multiplier for that country.