Hello
Yesterday , you have just been down for at least 12 hours. Before that I have seen intermitted problems for days spread over a period of a few weeks.
You claimed that the problem was to the old data center, power outages, migrating, etc.
So my question to you is when will you be done migrating all the data to new servers?
Where is your service hosted?
What are the technical details of the systems you run your service on?
Ever thought about hosting your service at the same datacenter as Paypal?
What will happen if a system fails in the future, will your service go down, or will you have a backup system in place?
Can I get an overview of all the downtime over the last month?
As mentioned before by some of your customers your service is innovative but there is no point having an innovative service that is unreliable, and I have for now decided not to use your service until the migration is fully done.
Also your service assuming it works properly is simply to cheap, if you are facing financial constrains then double or triple the fees, or change you fee structure based on a % of the sales, but at least give us something in return that is reliable
Thanks, and i truly hope that things will be smoothed out soon for all of us
Menno