Feb 2012
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Feb 2012
Feb 2012
acrowesgathering
Feb '12

I have done 2 test purchases and all I get is the email from paypal that it was paid for but there was no download information. I have gone in and checked my paypal web settings and they are all right. I did this on chrome and 1 on explorer and neither of them worked. I have disable my purchase buttons on my website so I'm not using theirs. What am I missing?

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    Feb '12

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    Feb '12
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acrowesgathering
Feb '12

My website hosting doesn't allow FTP, so does this create a problem with e-junkie? or can I just put the pattern URL in and will it still work or do I have to go to another hosting/

E-junkie_GuruWebmaster & Support Guru
Feb '12

If your Web site host doesn't allow you to upload files to their server via FTP, you won't be able to store your download files there unless they provide some other upload method. If they do provide another upload method, you'd just use that and configure your products in E-junkie Seller Admin with the full URL directly to the download file's location on your server; see this help page for tips about determining what URL to use:

2http://www.e-junkie.com/ej/tips.downloads.remote-file-url.htm2



You could just use a dedicated file hosting service Amazon S3 or sign up with another Web hosting service such as DreamHost or HostGator just for file storage purposes or even move your Web site there as well; however, if all the files you want to sell as downloads take up less than 500 MB in total, it would probably be easiest and no more expensive to just upload them to our server:

1http://www.e-junkie.com/ej/help.file-downloads.htm#upload1

acrowesgathering
Feb '12

Yes, but it is 60 items or 500 MB and I have 300 patterns for a total of 32.3 MB would that still be under the $18.00.Or did I misunderstand and the 60 is for tangible items and 500 MB is for downloads. My brain doesn't always function right when I redoing everything.



Moving my website is not a possibility, I'm with Prim Mart and I'm paid a few years ahead and I know this program like the back of my hand.

Thank you for your help.

acrowesgathering
Feb '12

Does that also mean I get 60 tangible items and up to 500 MB of instant download or just one or the other? Here I go thinking again this can be dangerous.

Pam

E-junkie_GuruWebmaster & Support Guru
Feb '12

Our $18/mo plan level allows you to define up to 60 different products that can share up to 500 MB of download file storage on our server plus unlimited download file storage on your own server. Even though you can use unlimited file storage on your server, you're still limited to having only 60 different products in total, whether those be tangible goods, digital items, intangible services, or any combination thereof. Larger plan levels would allow you to sell more products:

http://www.e-junkie.com/ej/pricing.htm



If you'd like some more direct assistance setting things up, we can recommend the competent, E-junkie-experienced developers listed at the "developer directory" link at the very top of this page.

E-junkie_GuruWebmaster & Support Guru
Feb '12

We're not familiar with DriveHQ in particular, but it should work fine as long as they can provide a static, direct URL to the file itself.

acrowesgathering
Feb '12

Box.Net is a sharing storage and will this work with your system. I'm having the problem that your to costly to store my product even though I have a number of files that don't even come close to your 500 MB but are more than 60, I really feel it should be one or the other. What other file sharing site work with your site.



I have doodle patterns which are just the pattern, there are no instructions no color just the doodle. I have them on Kite, DriveHQ and Box.net, I'm not interested in moving my site. So Whate sharing sites work with your site.

E-junkie_GuruWebmaster & Support Guru
Feb '12

If all the files you're selling as downloads take up less than 500 MB in total, there's little advantage to using remote file hosting, as you could simply upload the files to us via your product settings without running into your plan's storage limit:

1http://www.e-junkie.com/ej/help.file-downloads.htm#upload1



In this case, you would only need to choose a plan level that can accommodate the number of different products (files) you want to sell:

http://www.e-junkie.com/ej/pricing.htm



That said, if you'd prefer to use remote hosting anyway, any file hosting service should work if they can provide a static (unchanging) URL directly to the file itself that can be accessed by server-side utilities like wget/curl (rather than requiring access from an actual browser program); you might contact their support team to inquire if they can meet these requirements.



Aside from the services I mentioned earlier in this discussion, we don't really know of other file hosting services that are known to work, because people generally don't contact us to report when things are working fine. Perhaps others can chime in here to recommend what they've used successfully. Amazon S3 is probably the best option that we know of and can recommend, although it can seem a bit techie to set up. You may want to ask a developer to help you set up remote file hosting; we list competent, E-junkie-experienced developers at the "developer directory" link at the very top of this page.