Urgent Problem with Order Process

[pattygale]

I submitted an email, but I need help with this immediately. I have a customer who paid by e-check, which cleared Paypal today. I have the funds in my Paypal account.



However, the email from e-junkie says that the "order was not processed due to possible fraud."



How can this be when PayPal cleared the e-check? I have the transaction ID, but when I try to enter it in E-junkie to reactivate, it says transaction ID not found (obviously because it wasn't processed)



I need to get the downloads to the customer and need this corrected today please. Who can I talk to?

[shivani]

> Order paid via e-check did not process.

>

> I had a customer purchase with paypal e-check on Oct. 29.

> The e-check cleared today, the money is in my Paypal account,

> yet I received a notification from E-junkie that the order was not

> processed due to "suspected fraud".



> How can that be when PayPal cleared the echeck?





--- That will happen if you changed the price of the product since it was ordered.





> I tried to reactivate the transation ID and e-junkie returned "Transaction ID not found"



--- You can no re-activate and order which was not processed by us in the first place.



> I need to have this validated so that the customer can get her download link.



--- We can not process a failed order. You can use Admin > Send free download link feature to send your buyer the link to products purchased.