URGENT: Paypal sales not showing up on e-junkie!

[lemonbar]

Hi Thad,



As a software engineer I hold myself to a higher standard.



Updates are for various reasons, not just errors. And all the while my computer keeps running.



Something so critical as IPN's is a show stopper no matter how you define it and could have been easily avoided. They simply did not test well enough to find the problem and I know why that is:



"Some peoeple understand software systems, and some dont. Above that, some people understand how to make sure the result is correct, and some... never will." --lemonbar

[admin-js]

It's a sad world we live in where (lame) software engineers have such power! With great power comes great responsibility -- peter parker :)



Anyhow, I have a potentially helpful suggestion. If e-junkie has logs of the invalid requests sent over from Paypal, could you email me my transactions so I have a list in one place? Otherwise I'd have to write a script that compares what's in paypal and what's not in ejunkie and I've had my hands full doing mysql database inserts manually since yesterday!



Thanks!

[E-junkie_Chef]

Since fialed transactions logs are linear text files (not in database) .. it's not possible for us to send you only your failed transactions.



However, if you download transaction log from E-junkie as a CSV and download logs from PayPal as CSV, you can use PHP or any other language to compare them and find missing transactions.



PayPal says that they will fix the issue before end of the day. I am surprised that not a whole log of people are complaining about this. I will suggest everybody that is affected to pick up the phone and call PayPal about this or better yet, post at http://www.pdncommunity.com/



It is not acceptable to take 2 days to fix an issue that affectes thousands of merchants.

[lemonbar]

E-junkieIt is not acceptable to take 2 days to fix an issue that affectes thousands of merchants.

I want to capture that quote for next time with e-junkie goes down...



hehe

[E-junkie_Chef]

lemonbar

E-junkieIt is not acceptable to take 2 days to fix an issue that affectes thousands of merchants.

I want to capture that quote for next time with e-junkie goes down...



hehe

Our service has never stopped processing sales for 48 hours! Also, any outages in past 1.5 years has been related to server being down due to power issues and due to wrongdoing of our dns provider.

[E-junkie_Chef]

So yeah, outages are one thing and programming errors another .. and it has never taken us 48 hours to deal with either.

[admin-js]

I agree with the admin -- e-junkie has gone down at some points, but it's been minor, and they've been SUPER about fixing things. E-junkie has a team of smart developers with a strong technical foundation, and great customer support.



Paypal is not even comparable. They've known about this problem, they know they can roll back the changes, they have the power to do so BUT THEY ARE NOT DOING IT! I say 'class action suit'.

[E-junkie_Chef]

Thanks Js

[normski99]

So. 50,000 people die in Burma, 100,000 crushed by chinese earthquake. I have to manually process a few orders for a couple of days. So what?

[lemonbar]

Normski99,



Let us know when we can start posting about problems again.



I am not clear as to how long after those events we should wait to use the e-junkie site to comment on e-junkie related issues.



Also, can someone delete all our posts for the entire previous year. There has been over 500,000 cancer related deaths in the USA during 2007 and that certainly trumps a little group of only 150,000.

[admin-js]

I actually liked Normski99's point -- I could be wrong, but I don't think he intended it to mean that we shouldn't post about problems at all, just that he was trying to give us a little perspective. Let's not make an issue out of something that wasn't meant to be an issue.



Glad that the paypal issue's been resolved. Now we can get back to whatever we were doing before we had to play php-robot That and deal with potentially many irate customers -- good luck to everyone! Let's hope the rest of the year is less 'interesting' than these past few days (or longer for some people) have been.

[lemonbar]

'perspective' is illogical when comparing apples and concrete blocks.



Be sure to tell those 'irate customers' that they should pipe down since China had an earthquake and Burma have a cyclone.



Think careully about what was just said. It is true and sound perspective.



Or would you rather us think "I should not consider this bad, look at all 500,000 people that died of cancer last year".



Some types of relativism just does not work no matter how hard a some try.

[normski99]

Hello Lemon B.

I think you miss the point somewhat.. My point is.. By all means exchange information on this very helpful forum about things which may go wrong.. But don't get over fretful about it. Put things into perspective. We have an excellent service from those lovely people at E-Junkie, but things do go wrong occasionally, and then things get righted again.

Unlike the tragedy of half a million people in the US dying horrible deaths from cancer, the necessity to manually process a bit of information is as nothing. Be cool.. Relax.. Take it in your stride.. Maybe the cancer toll would go down a tad if there were less stress in people's lives.

Norm

[lemonbar]

You can reconstruct your 'point' all you want but the thread is about PayPal causing many thousands of transactions to go in error.



I stick to my thoughts without the need to waiver.



And telling us to weigh concerns less up against tragedies you cite are simply... well, i think you know.



Also, this problem has nothing to do with e-junkie so trying to confuse the issue as you do will get everyone nowhere.

[normski99]

There there, never mind, it'll all be better soon

[lemonbar]

Gald to see you also figured out your logic was nothing but fluff and puff illogical relativism.



Hopfully you will go post those type of comments someplace where people like that gather in a clump.



If you have nothing relavent to provide then stay out of the thread next time and quit acting like we should run our business based on your criteria and with your lack of focus.

[normski99]

Ah, don't you just love it when the fish rise to the bait so readily

[E-junkie_Chef]

Btw .. welcome to the forums, Norm



- Robin

[normski99]

Thanks Robin..

And also thanks for ensuring that the little problem was so short lived.

Cheers

Norm

[E-junkie_Chef]

No hand of mine in that. It was all PayPal ... breaking and fixing it within 3 days too