URGENT: Paypal sales not showing up on e-junkie!

[admin-js]

Hello,



I have a pay-to-activate software service that's using e-junkie for payments, which uses only paypal for actual payment processing. However, I have had 2 sales in the past 2 hours that show a 'completed' status on paypal, but DO NOT SHOW UP in the e-junkie transaction logs!!!



Help is urgently needed, as I have to manually do a lot of work and keep checking sales -- which is what I'm not supposed to be doing thanks to e-junkie! Anyone else face this problem??



JS

[admin-js]

A new purchase just came through paypal and it DID come in on e-junkie. So there seems to have been a temporary glitch in around 3-4am PDT.



The only way to figure out if this glitch has happened is that my customers complain (actually only one of the 2 affected by this complained). I wonder if there were other customers with whom this happened.



I'd have much more peace of mind if e-junkie at least told us when any glitches occur (even if it's done after the fact) and which of our transactions have been affected by this.



I'm a big fan of e-junkie -- just trying to help it become even better!



JS

[admin-js]

There have been 3 more payments since then, and 2 of them have not gone through, and I have angry customers asking why they haven't received the download link or the activation code.



Can someone please shed some light on this???

[E-junkie_Chef]

PayPal's having issues - there is no official notification posted, but if you want to get heard, please post at http://www.pdncommunity.com/pdn/board/message?board.id=ipn&message.id=10795

[admin-js]

Thanks for the info! Sorry that I implied it was e-junkie's fault.

[lemonbar]

I have problems also, some sales are going through and some are not.



I see once paied in PayPal but nothing showing up in e-junkie.



Paypal DID notify me of the payment.



Why/how could PayPal notify me but not communicate with e-junkie/you ?

[lemonbar]

good lord, look at this poor guy with his problems:



"I woke this morning to find more than 1 thousand failed transactions. Checking our email call centre software I see emore than 500 emails from customers regarding this issue.

This problem will cost us a great deal of time and money to rectify."



If I sold so much I would be angry, well more angry at problems!



I would HATE to have to process that much stuff manually no matter how much money I made.

[E-junkie_Chef]

lemonbar

Paypal DID notify me of the payment.



Why/how could PayPal notify me but not communicate with e-junkie/you ?

I am not sure if you checked the link I posted. PayPal folks have confirmed the issue. Anyway, PayPal sending you an email notification does not have anything to do with them sending us an IPN. Also, in today's issue, they were sending an IPN .. it was just not validating and I am sure you'd not want us to send out your product for invalid IPNs

[lemonbar]

I understand that it is paypals fault.



I was just curious as to why they would be able to send me notice and screw up thte notice to you.



How they can screw up something that they do thousands of times a day if not hour each day for 30 days a month for how many years now is beyond me.



And if they made a change and not parallel test those changes for months while confirming the results against each other for errors is also beyond me.



Some peoeple understand software systems, and some dont. Above that, some people understand how to make sure the result is correct, and some... never will.

[thad_e_junkie]

lemonbarAnd if they made a change and not parallel test those changes for months while confirming the results against each other for errors is also beyond me.



Some peoeple understand software systems, and some dont. Above that, some people understand how to make sure the result is correct, and some... never will.

Greetings lemonbar,



Even then, bugs still happen, as you can only run so many tests before you have to release it to the public and deal with Murphy's Law taking effect sooner or later. :)



Case in point: there's a reason that my Linux and Mac boxes download and apply system updates, and for those that use Windows, the same applies.



-thad

[lemonbar]

Hi Thad,



As a software engineer I hold myself to a higher standard.



Updates are for various reasons, not just errors. And all the while my computer keeps running.



Something so critical as IPN's is a show stopper no matter how you define it and could have been easily avoided. They simply did not test well enough to find the problem and I know why that is:



"Some peoeple understand software systems, and some dont. Above that, some people understand how to make sure the result is correct, and some... never will." --lemonbar

[admin-js]

It's a sad world we live in where (lame) software engineers have such power! With great power comes great responsibility -- peter parker :)



Anyhow, I have a potentially helpful suggestion. If e-junkie has logs of the invalid requests sent over from Paypal, could you email me my transactions so I have a list in one place? Otherwise I'd have to write a script that compares what's in paypal and what's not in ejunkie and I've had my hands full doing mysql database inserts manually since yesterday!



Thanks!

[E-junkie_Chef]

Since fialed transactions logs are linear text files (not in database) .. it's not possible for us to send you only your failed transactions.



However, if you download transaction log from E-junkie as a CSV and download logs from PayPal as CSV, you can use PHP or any other language to compare them and find missing transactions.



PayPal says that they will fix the issue before end of the day. I am surprised that not a whole log of people are complaining about this. I will suggest everybody that is affected to pick up the phone and call PayPal about this or better yet, post at http://www.pdncommunity.com/



It is not acceptable to take 2 days to fix an issue that affectes thousands of merchants.

[lemonbar]

E-junkieIt is not acceptable to take 2 days to fix an issue that affectes thousands of merchants.

I want to capture that quote for next time with e-junkie goes down...



hehe

[E-junkie_Chef]

lemonbar

E-junkieIt is not acceptable to take 2 days to fix an issue that affectes thousands of merchants.

I want to capture that quote for next time with e-junkie goes down...



hehe

Our service has never stopped processing sales for 48 hours! Also, any outages in past 1.5 years has been related to server being down due to power issues and due to wrongdoing of our dns provider.

[E-junkie_Chef]

So yeah, outages are one thing and programming errors another .. and it has never taken us 48 hours to deal with either.

[admin-js]

I agree with the admin -- e-junkie has gone down at some points, but it's been minor, and they've been SUPER about fixing things. E-junkie has a team of smart developers with a strong technical foundation, and great customer support.



Paypal is not even comparable. They've known about this problem, they know they can roll back the changes, they have the power to do so BUT THEY ARE NOT DOING IT! I say 'class action suit'.

[E-junkie_Chef]

Thanks Js

[normski99]

So. 50,000 people die in Burma, 100,000 crushed by chinese earthquake. I have to manually process a few orders for a couple of days. So what?

[lemonbar]

Normski99,



Let us know when we can start posting about problems again.



I am not clear as to how long after those events we should wait to use the e-junkie site to comment on e-junkie related issues.



Also, can someone delete all our posts for the entire previous year. There has been over 500,000 cancer related deaths in the USA during 2007 and that certainly trumps a little group of only 150,000.