Until we add an email-removal feature, you can send a list of email addresses to us for manual removal from any product's Buyer Group:

http://www.e-junkie.com/ej/contact.php



You can see all free download links you've issued and how many times they've each been clicked (if at all) in your Seller Admin > View/Download Free Downloads Log.

If there is no name, I think that means they did not provide a name during checkout, so their payment-account email is the only identifier that was given during checkout. BTW, note that you can select a specific date-range and/or product type to only see free links issued for that time period or product.



If a particular customer is having problems with the Update link you sent, you can use your Seller Admin > "Send free thank-you email/download link" to issue another one manually (the batch Update emails are intended for when you need to send so many links to update all previous buyers that sending each one manually as a free link would be impractical).

UPDATE:



After discussing the matter with Development, it turns out that sending Updates currently only logs the fact that each link has been issued, without logging who (name or email) received each link. However, there has been discussion of adding Update-link recipient info to the logs, so that may well change in the near future.

matthew239If I add a customer to the "send free download link/code" option, does that "stick" to the e-junkie product id I assigned it to so that next time I send my updates to that specific product id mail list through the "send updates/newsletter" option they will be included?

matthew239(It seems that this is the only place I can add to my email list, or maybe I'm just missing it somewhere else.)

matthew239Or, in other words, how do I transition my existing customers into the e-junkie mailing list so they get their updates when I exercise my "send updates/newsletter" option?

To prevent abuse, we'll not be providing a "bulk" import feature but we can do that import for you one time if you provide us an excel file with Buyer fname, Buyer lname, Buyer email and the item number of E-junkie product you want to associate them with.

Just send the .csv file and your E-junkie password to our support email address listed here:

https://www.e-junkie.com/ej/contact.php



Have you considered using a more full-featured email marketing and mailing-list management service like Aweber? You can even integrate your account or products with Aweber, so new buyers would get subscribed to your Aweber list automatically:

http://www.e-junkie.com/ej/help.integration.htm#aweber

We are still working on the new buyer-email list management features; sorry, I had replied thinking you were asking about the .csv import, which is something we Support personnel can now perform without having to ask Development to do it manually. Also, if you send new postal-signup customers a free download link, there's a box you can check to "Invite recipient to join mailing list for this product", so they can simply add themselves -- you can even type something in the Email Message field when you issue the free link, specifically instructing them to click both links: one to get their first download, the other to join the list for future downloads.



You do have full access to all customer data collected in your Transaction Log, which you are free to download and manipulate however you wish. We've basically doubled our clientele over the past year, and up to then, there simply wasn't much demand for more comprehensive list management features, and the few requests for adding/removing emails that did come in could be accomplished manually, so it was more work to create those features from scratch than to just attend to the occasional request personally. Obviously the situation has changed now, so we're working on creating more self-service features you'll be able to use for that and other things.



Our goal has always been to identify clearly and precisely what we are and just do that as well as possible, and wherever possible to not attempt reinventing the wheel. E-junkie is, first and foremost, a dead-simple and elegant shopping cart and digital fulfillment service that anyone can figure out how to use, and everything we do is a direct extension of that core feature set -- e.g., all of our email-related functions are just an extension of the thank-you emails we send to provide buyers with a link to their download page. E-junkie is not a payment processor, as third-party services like PayPal already do that better than we could, so we simply integrate with them. E-junkie is not an email-marketing or subscription-management service, as other services like Aweber already do that better than we could ever hope to, so we offer a simple integration procedure for that service. We can't be everything to everybody, and trying to be that is how many startup businesses lose their focus and squander their resources, eventually winding up as something bloated, sprawling and half-baked that pleases no one by trying to please everyone.

Hi Matthew,



I'll check on the status of the updates and get back with news as soon as I have it.



Thanks so much for your patience on this!