Oct 2018
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Oct 2018
Oct 2018
seattlecpa
Oct '18

A few weeks ago we updated one of our ebooks for the new tax law. I first updated the pdf on the product. I then went into our transactions log and searched for people who had purchased this book between 12/15/17 and now and reactivated their links and then copied those links and emailed it to them letting them know about the update. Everyone who received the email had received the updated pdf as they were supposed to.

Yesterday, I went through the same process but with a different ebook. I reuploaded the new pdf to the product, went through the transaction log, reactivated the links, and then copied the links and emailed it to the customers. However, the link that the customers received still has the old pdf for the product. What do I need to do to fix this?

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    Oct '18

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    Oct '18
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E-junkie_GuruWebmaster & Support Guru
Oct '18
1

If you have set up PDF Stamping for the product, each buyer's original link will always download a copy of their original Stamped file from their initial purchase, for up to a year after that purchase.

If you need to issue free links for an updated file, you can use Send free download link to issue new links individually, or for a nominal fee you can send a mass-email Update to all of the product's previous buyers who ticked Subscribe to newsletter & product updates during/after checkout. You can find both of those in Seller Admin under Manage Buyers, and both will issue Stamped copies of the current file uploaded to the product if it has our latest PDF Stamping method2 enabled.

E-junkie_GuruWebmaster & Support Guru
Oct '18

In Seller Admin to go Manage Products > Edit Products, then select the product and click View/Edit Product. Scroll down to the Integrations section and click the PDF Stamper button. If Enable Stamping isn't ticked there, tick that box (and this page explains the other optional settings there), then scroll down in that box and click Save. This is our latest Stamper integration method that can work with mass-email Updates.

Your product may have been set up with an older method of PDF Stamping, so scroll down further to the Advanced Settings section and see if Webhook Integration is ticked with a Product Notification URL like this:
https://www.e-junkie.com/ecom/o_plug.php?ej_stamp_pdf=true&pdf_allow_copy=y&pdf_allow_print=y
If so, that's our older PDF Stamping setup, so once you enable the new method as explained above, you can just delete that URL and untick the Webhook Integration box, then click Submit to apply changes to the product settings.

If you wish, you can use Send free download link to send yourself a test link for the product to verify PDF Stamping is still working.