Unresponsive Script

[oopoomoo]

I'm looking for thoughts or suggestions on how to solve this problem.

[E-junkie_Guru]

Could you provide a link to your sales page where this is happening? If you'd rather not post it here, feel free to email us:
https://www.e-junkie.com/ej/contact.htm

[oopoomoo]

We are getting an unresponsive script error from an e-Junkie script on multiple pages on our website - oopoomoo.com but especially on http://www.oopoomoo.com/blog/

We are using Firefox browser on Windows 10. Below is the message we get:

Any ideas how to fix the problem?

Darwin Wiggett
oopoomoo.com
info@oopoomoo.com
403 932-9303

[oopoomoo]

Sales pages are here: http://www.oopoomoo.com/ebooks/

[E-junkie_Monster]

Thanks, I've tried testing from Firefox on my own system without running into the error so far, but we'll keep investigating and let you know what we find.

[oopoomoo]

Go to any of our blog post pages and the script error occurs.

[E-junkie_Guru]

This is caused by a conflict between some other javascript in your page and the part of our box.js cart-overlay script that determines whether your E-junkie account is using our classic cart or new cart (currently concluding beta testing). A simple workaround is to bypass that version check by changing box.js to box_fb_o.js (if you're still using our classic cart) or box._fb_n.js (if you've opted-in to use our new cart) -- e.g. like so:

<script src="http://www.e-junkie.com/ecom/box_fb_o.js" type="text/javascript"></script>
...or...
<script src="http://www.e-junkie.com/ecom/box_fb_n.js" type="text/javascript"></script>

[oopoomoo]

Thanks so much for great information we'll try your suggestion!

[ariana]

So I'm actually seeing this error on your OWN page about stripe integration! It happens whenever I add one of the test items to my cart and then try to choose the pay with card option!

[E-junkie_Guru]

Hm, I could not reproduce that error when I tested it just now. Could you clarify which demo item(s) you tested with, and what browser app you're using when the error occurs?

[oopoomoo]

From our end it seems that the script problem was solved with the code workaround suggested above. We have not gotten the script error since making the change. We also do not see an error when we checkout test products so far.

[ariana]

I just tried it again and it happened again, as you can see on your OWN site.. The error occurs when trying to press the "Pay with Card" radio button on the right side of the cart overlay. See the attached. Using firefox 53.0.3

[E-junkie_Guru]

Hm, I'm still not getting that error, also using Firefox 53 on the same demo page. Development may have fixed that already by now, ironing out details after launching our new site this morning.

[ariana]

I have had the new cart active on my site for a few days, noticed a downturn in sales.. then I just was testing my cart page and got this darn error AGAIN today. I guess I just need to turn the new cart off permanently since you guys can't seem to get to the bottom of this issue. Sad because it really does look much better than the old one!

[E-junkie_Ninja]

If you would like us to take a look at it, we would need to have you re-enable the new cart and send us the URL of the live page where you have the E-junkie purchase buttons so we can do so.

[E-junkie_Guru]

@ariana - Have you tried the solution we recommended in this post above?

Unresponsive Script

That workaround should resolve the most typical cause of an "unresponsive script" error.

[ariana]

I have done that several times, and they keep telling me it's fixed but I keep getting the same error. I have not tried changing the code, I have these view cart calls all over my site..

[E-junkie_Monster]

We're sorry to hear the problem has persisted for you on your site, could you please clarify whether or not you are seeing that script error on our demo page at https://www.e-junkie.com/wiki/demo/stripe ?

We've not been able to reproduce that and there have been no other reports of issues from our own demo page yet, but since your last post we did make changes to the code on that page so knowing if you still see the error on our site can help us narrow down where the trouble might be.

[ariana]

No, I haven't actually checked out your site enough to know if the problem persists there. I was talking about my own site. I have activated and deactivated the new cart several times, but the problem with that one line of script persists.

[E-junkie_Guru]

Have you tried replacing all instances of box.js in our View Cart code with box_fb_n.js (if you've opted-in to use our new cart) or box_fb_o.js (if you've opted-out to use our classic cart)?

You would need to do that on every page where you have any View Cart code, and do it for every instance you find on that page (if you have multiple View Carts on the same page).

If you need further help troubleshooting this, we'd need a link to your sales page where you see the problem happening, and your permission to briefly enable the new cart for a few minutes if necessary for testing. Feel free to email that link to us if you'd rather not post it here on the forum.