Unexpected Email Notification that Account Cancelled/Suspended

[jsb]

Created a support ticket yesterday morning and I've yet to hear back after 24 hrs.
Support Ticket: LPM-35298-849

This all started after receiving an email that my E-Junkie account was cancelled and that I needed to Start/Update Subscription via E-junkie Admin. I did investigate with PayPal since I've been with E-junkie since 2011, without incident, and I've made no changes to my PP account. Upon further review, it's showing that the payment subscription was suspended by E-Junkie and that I needed to contact you directly. Any assistance would be appreciated in resolving this.

[E-junkie_Guru]

We received your email ticket and have responded there earlier today.

[moreachris1970]

i had this problem today jsb, what was the solution

[jsb]

Support sent me a link that allowed me to resubscribe on PayPal and to continue my monthly subscription. In my case, since I sell tangible goods, not downloads, the link had to be personalized. Otherwise, you just need to go into your e-junkie dashboard and click on "Start and/or Update Subscription".

[moreachris1970]

hi jsb ,i think you resonded to me ,my thanks again i just started selling on ejunkie,and got this problem today,in my case ,i sell downloads of art,,what do you think the solution will be for me?

[jsb]

go into your e-junkie dashboard and click on "Start or Update Paid Subscription"
If that doesn't work, I recommend contacting support.

[E-junkie_Guru]

@moreachris1970 - We replied to your email about this yesterday, but right now we're still seeing your subscription as Lapsed. If you did not find our email reply by now, please check your Spam/Junk Mail folder in case it wound up in there, and mark it as Not Spam if so.

This help page provides detailed instructions to restart your paid subscription:

Pricing, Billing, Subscription