joffrey.software
May '19

Hi,
i just got too much issues on email thank you product sending following the documentation.

First, on subject i set:
Your [%business_name%] purchase - Order #[%txn_id%]
and on output i get:
Your [%business_name%] purchase - Order #[%txn_id%]

Parameters are not set whereas in the common email it works pretty well.

Secondly,
In body i set:
[%first_name%],

Thank you for your purchase.

Your order id is [%txn_id%]

...

You can view your order details at
[%thankyou_link%]

Sincerely,
[%business_name%]

On output, i don't get the same [txn_id] than one i get in my keygen script.
In my keygen script [txn_id] = [invoice_id] but not in email body.

Thirdly,
Whatever my choice (override common mail or not), i receive two emails: the common email without adding specific message and the specific message (with above issues).

Can you solve that?

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    May '19

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    May '19
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E-junkie_GuruWebmaster & Support Guru
May '19

We normally send a Common Thank-you Email for every order regardless of the item(s) purchased, plus a Product Thank-you Email for each digital item purchased, which can also be optionally enabled for other types of product. You can customize or disable the Common email in E-junkie Dashboard under Manage Seller Account > Edit Preferences, and customize or enable/disable the Product email in the settings of each product.

The Product Thank-you Email Subject line can only use the template tag [%item_name%], and the Common Thank-you Email Subject line can only use the template tag [%business_name%].

Note the correct template tag for Transaction ID is [%txn_id%], and Invoice ID is [%invoice%], which should match the keygen POST parameters txn_id and invoice respectively.