beatthecasino_com
May '17

I am adding a common emailto be sent in the edit preferences section but I continue to not receive my addition in the email that gets sent. I have tried every combination possible of enable templated email checked unchecked it



Under specific product, i have tried Enable Templated Emai checking and unchecking adding the email in the box there going to admin preferences adding a common email and trying i keep getting either blank or the common email.default. It is totally frustrating what is the issue. any help I would appreciate. In addition the variables on the thank you page some pass and some do not.



Dear Keith: pass



Thank you again for your purchase of [%item_name%]. I am confident you will find the information useful and help you become a consistent Winner in the Casino. We have many Professionals that have contributed to the information in [%item_name%].



Any suggestion or am I missing the right combination to add variables to a common email I have followed the directions. Can you please take a look at my account



KS

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    May '17

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    May '17
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E-junkie_GuruWebmaster & Support Guru
May '17

The Common Thank-you Email (defined in Seller Admin > Edit Preferences) gets sent to the buyer for every order regardless of which item(s) they purchased, and it is unrelated to any specific item's Product Thank-you Email, which gets sent separately only when that item is purchased. The Common and Product emails are separate messages, each with their own settings that don't interact. The Common email always supports template tags, but it cannot use any item-specific tags because it is not associated with any particular product and only gets sent once per order even for multi-item orders.



Also note that using "Send free download link" will only send the selected item's Product Thank-you Email, if one is enabled for that item; it will not also send a Common email, which only gets sent for actual orders. If you enter a custom Email Message whens ending a free link, that would be sent instead of whatever Product Thank-you Email (if any) you have defined in that item's settings.



This help page explains more about thank-you emails and how to customize or disable them:

1http://www.e-junkie.com/ej/help.custom.thankyou-email.htm1