Hello. I've been experiencing this issue randomly over the past week. My customers are charged for the product with the tax showing but not added in. It's expensive to absorb the cost of the unpaid tax.
Just got off the phone with PayPal support who claims 100% that the issue is with E-Junkie and not PayPal.
So, feeling stuck in no man's land. Looks like I'll transition to Stripe.
Unfortunately, PayPal's front-line customer service agents don't seem informed about technical issues reported to PayPal MTS, nor trained to handle any technical issues in general at all, and by all accounts their training seems to prioritize quick answers over correct or helpful ones.
As mentioned above here, we have reported this issue to PayPal MTS along with proof documenting the issue could only be occurring at their end, and they have confirmed that they are aware of and working to resolve the problem at their end.
Just an update. I'm having this problem also. PayPal customer support was no help, referred me to their technical support people. Received the response quoted below today. I'll follow up here when I hear more from PayPal
quote
I have determined this is related to a known issue and I have added you to the list of impacted accounts, so the issue can be resolved once a resolution is found. This ticket will be placed on an 'On Hold' status while we await a response from our Engineers on this issue. No further action is required of you at this time and I will follow up with you as soon as I know more.
end quote
Any updates? We keep losing money. How can a major ecommerce company get no response from PayPal? If this was a single consumer maybe, I don't get how you guys are not getting any responses!
So far my only options appear to be a massive editing of all my objects or moving to Stripe. Neither are really acceptable.
We're still only getting vague assurances like this from PayPal MTS when we ask for a status update or ETA:
We are aware of this issue and our engineers are currently working on it. Will let you know once there is an update on the matter.
At this point, we'd like to reiterate a suggestion we made earlier in this thread, during the first time this issue occurred last year:
If you'd like to offer buyers a different checkout method, this help page lists all the payment services we support3; any of those will add a separate checkout button in your E-junkie Cart for buyers to pay directly with a card.
If you do this and also want to remove the PayPal checkout option from your E-junkie Cart until they resolve this issue, you can do that in your E-junkie Dashboard under Manage Seller Account > Edit Profile > More Payment Options > Show PayPal in shopping cart (unfortunately that can't be disabled if you're using PayPal Payments Advanced or Pro).
Of those services, we'd recommend Stripe1 in particular if you're based in any of the countries they support, as they're pretty quick to approve new accounts, very easy to set up with us, and don't even require buyers to enter their card billing address during checkout.
Better yet, if your site loads with an https://
URL and has our cart appearing as an overlay within your own sales pages3, our secure checkout screen for card payment can use the same overlay as our cart, which helps reassure buyers for better sales conversions.