Stripe: Payment authorized, but not yet captured

[AlexanderG]

For the first time I just received an email where a customer said they purchased something but haven't received a link.

I logged into Stripe and for their email it says "Payment authorized, but not yet captured".

All transactions before always went through Stripe and issued an email download links without problems.

Is this something with E-Junkie or Stripe or is this specific customer issue?

They did submit the payment twice, one after another so maybe wasn't captured due to double charge.

Just want to double check since I've never seen this.

Thank you.

[E-junkie_Guru]

The only thing that could do that from our end would be the Only authorize payments without charging them setting in your account preferences, which would affect all payments, and I just verified you don't have that setting enabled currently.

Aside from that, the pending payment sounds like a matter at Stripe's end of things, so consult Stripe help pages or support if you need further assistance or clarification about it.

[AlexanderG]

Thanks for checking. I appreciate that.

Just in case someone else experiences this, here is what I think happened and how I dealt with it.

• I think double transaction of the same card put the card on "Authorized but not captured". I had to cancel one of the payments and manually approve the other or "Capture" it in Stripe.
• Payment went through on Stripe's end but it didn't register with E-Junkie; that transaction did not show up in E-Junkie at all so no link could been sent out.
• I had to issue a free download link to the customer instead of the regular automatic one that would have been sent out.
• Since then, this morning I had regular Stripe payment go through and all worked as it should

I think it was one of those odd things that happen. And if anyone has to deal with this, hope this helps.

Thanks E-Junkie_Guru for quick response and for checking.