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rollercoasterider
May '11

I just uploaded my store this morning and am testing it now.



I go through the process and then at the end I receivge this message.

"The payment processor has not yet informed us about your payment. Your order will be processed as soon as they inform us about the payment.



If required, any information related to this order will be emailed to you at [email]. If you do not see the email in your inbox, please check your spam filter or bulk email folder.



Please contact [email] for any questions."



What does that mean--I know literally what it means, but what does it mean regarding receipt of the download? Will it be sent to the email? If there were no problem with processing, would the link be given in a pop-up or would it be sent through email too?



Here are my settings for product configuration



Select Your Products Requirements:

Single File Download

Let Buyers Edit Quantity in Cart

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    May '11

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E-junkie_GuruWebmaster & Support Guru
May '11

That means that the payment processor has not sent us confirmation of completed payment yet, so our system has no way of knowing that order was actually placed until they do. See this help page for instructions to troubleshoot and fix the cause of that problem for PayPal checkouts:

http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm



Normally, after the payment processor confirms the buyer's payment was good and completed, we grant the buyer access to a thank-you page we generate, where we automatically present their unique download link(s), and we also issue them a thank-you email with a link to reach the thank-you/download page in case they did not proceed to the download page after checkout. Their download link(s) expire after the number of Attempts or Hours (whichever comes first) that you specify in each product's settings.

rollercoasterider
May '11

The order finally did process--it took over an hour. When I fist posted it had not yet processed. But no Thank You page or email was ever generated. It just sent a confirmation that a payment was made.



So it took the funds, but did not give the merchandise.



The payments are listed as completed in my PayPal history.



But in the view transactions from seller admin...it shows 0 transactions.

E-junkie_GuruWebmaster & Support Guru
May '11

If the order does not appear in your E-junkie Transaction Log, that indicates our system still has not received confirmation of completed payment from PayPal. The only email sent would have been the payment receipt email that PayPal's system generates once they complete the buyer's payment. See the link I provided above for further troubleshooting instructions to sort out why PayPal still has not informed our system of the payment.

rollercoasterider
May '11

Okay, the IPN had been disabled--I did not disable it; that has been an ongoing problem.

So that is resolved. I was able to resend myself the items from my PayPal IPN history log.



I'm testing as a PayPal guest. After I choose the Pay Now button (after choosing to keep using as a guest) it sends me to a "Thanks for Your Order" page which says I have completed the process and gives me a receipt or transaction number. But at the bottom it tells me to select the button to complete the process.



But it just told me--above the button on the same page--the process was complete. I don't get that. It worries me a bit. When starting I received this page before my funds were removed from my account, but having a receipt number seems like proof of payment.



Other than that...it is working fine. Thanks.

E-junkie_GuruWebmaster & Support Guru
May '11

Yes, it's normal that buyers need to click the Complete Purchase button after checkout in order to proceed to a thank-you page where download links could be provided; this is because PayPal often takes longer to complete processing of a buyer's payment (and notify our system of that) than it takes for the buyer to finish checkout.



While you could enable Auto-Return to have buyers auto-redirected to your E-junkie thank-you page upon finishing checkout, in effect this would cause more of your buyers to be unable to claim their download immediately following checkout. They would arrive at the thank-you page before PayPal had completed their payment and notified us of that, so our system would have no way of knowing their order was actually placed and paid-for. In that case we could only show the buyer a generic thank-you page saying we're still waiting for payment notification and that further information about their order will be emailed to them.



Giving them a button to click through after checkout stalls for time, which is usually just long enough for PayPal to complete processing of the buyer's payment and notify us about the order, which improves the likelihood that we can provide download links to the buyer immediately following checkout instead of making them go through the link provided in a thank-you email message.



You may be interested in this help page which explains how our purchase process works in layman's terms using real-world analogies:

http://www.e-junkie.com/ej/faq.how.laymans-terms.htm