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Jul 2011
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allisonk
Jul '11

Hi,



Thank you so much for this great service! You guys have a ton of great features!



Question: I am trying to build a form on my site to capture emails and then send the user to the free eBook download. So far, I have set up the eBook to download for free, and it works like this:



1. The user finds the book on my site and clicks the "add to cart" button (which I know I can customize)

2. A pop-up takes them to the shopping cart where they click another button to confirm what they're downloading

3. Then, they're taken to the form where they enter their name and email and optionally sign-up for the newsletter.

4. Another pop-up prompts them to confirm that info.

5. They're redirected to the download link on the e-junkie website.

6. I've put a link on that page back to my site.



I am wondering if there's anyway to simplify this process? Specifically:

1. Could I jump directly to step 3?

2. OR, even better, Could I embed the step 3 form on my site?

3. AND / OR, is there anyway to redirect them back to my site for the "thank you" page AND have them receive the download link in their email?



Thank you!

Allison

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    Jul '11

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    Jul '11
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allisonk
Jul '11

I found a solution to #3. If I use the universal custom thank you page (in account preferences) -- and do not redirect in the product, then the user receives the email with the e-junkie download link in it -- so that works for me for now.



Although at some point I may wish that I could have both custom thank you page for each product AND have the user receive the e-junkie download link in their email.

allisonk
Jul '11

I've tried the iframe embed tutorial, but I keep receiving this message:



"The payment processor has not yet informed us about your payment. Your order will be processed as soon as they inform us about the payment.



If required, any information related to this order will be emailed to you. If you do not see the email in your inbox, please check your spam filter or bulk email folder.



Please contact us for any questions."

E-junkie_MonsterSupport Monster
Jul '11

Hi Allison,



That error message comes up when we've not received anything from your payment processor yet. Sometimes it is because the payment is delayed, more often it can be the sign of a communication problem between the processor and our system, but according to your earlier posts you are giving out the file for free, so it would be going through our free checkout.... I'd guess offhand that there's a problem with the transaction number your IFRAME is trying to reference.



The big thing is that E-junkie is not a free download service, you don't even need to be going through all this trouble to give away a file to get people to sign up on your mailing list in the first place.



If you just want people to download a file for free then you can just upload the file to your Web site or any dedicated free file hosting service and make a link to it, just like you'd make a link from one page to another:



<a href="http://www.yoursite.com/path/to/yourfile.ext">Click here to download my file</a>



If you at least want to collect names/emails, but you still don't need to issue each person a unique link that expires, you could have a generic HTML contact form on your site that submits to any generic form-handler script, or even a subscription form for a mailing-list service like Aweber, which then leads to your free-download page after the form is submitted.







We're already providing unlimited bandwidth for downloads that result from sales, but bandwidth isn't free. In order to keep our costs low we have to have limits on the number of free checkouts/free download links any account can generate in a day. To avoid getting into a situation where someone tries to download your file through our cart but gets an error message/limit reached message instead we really recommend that you use other means to distribute your free files, while using our service for the ones you are selling.