Speed problems and issues

[vins]

Hi,



There seems to be some speed issues with newly added products. This was brought to my attention from a customer complaining of download speeds.



For example, I have two products (one old and one newly created) that I remotely host on my own web server.



I tested downloading both files directly from my web server and the speed is perfectly fine. (500-600Kb/s)



Using an e-junkie link to download the older product, the item downloads perfectly fine.



Using an e-junkie link for the newer product, the item downloads at a really slow rate (15-40Kb/s).



I've played with adding new products, etc, but the end result is the same. I am getting the slow rate no matter what I do. Again, downloading directly from my web server still gets me the fast speed for any and all files.



I'm not quite sure what the problem is here. If the file is hosted remotely and my web server is provisioning the faster speed, why are the downloads so slow for newly created products?

[E-junkie_Ninja]

Hello,



We were experiencing some issues with uploads and downloads. This issue has been resolved.

[jean]

Hi



I'm having similar issues. Upload speeds are very slow. Download speeds are 10kbps on a broadband connection. Some files seem to download faster than others.



Also, some customers have reported pdfs taking around 45 minutes to download a 24MB file.

[E-junkie_Guru]

Earlier today, our Lead Developer found and fixed an issue that was causing some slow downloads since yesterday. Let us know if you're continuing to experience any problems with download performance.

[jean]

Hi Tyson



Thanks for the quick reply.



I'm downloading a 24MB file now and getting around 15kB/sec.



To make sure my connection was OK, I went to YouTube and clips from that are playing with no problems! And a BBC podcast downloads at @ 115kB/sec. Not very scientific, I know; but I think that my connection is not the bottleneck.



It seems to be a couple of files that are slow - other files download at about 95kB/sec!

[jean]

Earlier this afternoon, our Lead Developer was continuing to tweak and test some things to see what would produce the best download performance, so you might have been testing while he was trying a setting that didn't work out so hot in practice.



Performance should be acceptable by now; I tested the links from your last two test transactions and found I was getting nearly 200kBps, which is 1600kbps (8 bits per Byte), i.e. completely saturating our 1.6Mbps connection to the office here.

[jean]

OK, tried again and all seems OK now. Getting download speed of @ 95kB/sec.