Some affiliate transactions not being tracked

[jasonaff]

Hi there



I'm a long-time affiliate of a product sold through e-junkie by the product owner. I get consistent sales daily and this is growing in line with my expanding efforts. However, last week I tested two transactions by purchasing twice using my e-junkie link (I've done this before in the past) and the standard e-junkie sale notification emails weren't sent to me, although I did receive the digital products purchased. I mailed your support team and they suggested I speak to the product owner, which I did and he assured me he hadn't changed anything related to e-junkie or the affiliate setup in the last three years. I put it down to a glitch on the day and who knows if those transactions ever came through, they could've been delayed for ages for all I know. That said, I tried again today with four purchases this time, all for $10, and not one of them has shown up on my e-junkie affiliate sales report, or via a sales notification email. Strangely though, I still see other affiliate sales coming through, for different amounts.



Have things changed drastically in the time it takes for a sales notification email to be sent from the time of purchase? When I tested this in the past, it was always instant.



If not, something else is drastically wrong and we need to resolve it as it could be costing me a great deal in lost sales every day/week/month. I spoke to the product owner again today, who again assured me nothing has changed on his side. I'd be happy for you to test a purchase through my e-junkie affiliate link and you'll see exactly what I mean.



PLEASE help.



Thanks

Jason

[E-junkie_Guru]

It appears we are already working with you on this via email including more specific details for investigation, so we'll just continue the discussion there if necessary. In case anyone else with a similar issue happens across this thread, here's the gist of what we've found so far.



That merchant does still have an active affiliate program that you are still a member of. However, it appears your browser did not have an affiliate referral cookie set for that merchant's affiliate program when you placed those test orders. There may be a problem with the particular hop link(s) you tested, or possibly some setting or add-on/toolbar/extension in your browser interfered with the referral cookie that should be set by clicking your link.



If you know how to view cookies in your browser, you can click your hop link and then verify if the referral cookie has been set. This would be a cookie set for "e-junkie.com", named "ej_aff_idXXXXXX" (where XXXXXX matches the &cl=XXXXXX in your hop link URLs for that merchant), with content/value matching your own E-junkie Affiliate ID (as shown in your Affiliate Admin).



If that cookie doesn't show up after clicking your hop link, try clearing your browser cookies and test your hop link again. If the cookie still doesn't show up, we'd be glad to examine your hop link for any glitches, if you could provide a link to your page where you have pasted the problem link you're testing.

[jasonaff]

Hi there!



Thanks for the reply. I've replied to you as well by email with screenshots to confirm that the cookie IS there, with all the correct details as you've described above.



Is it possible for you to test a purchase with my affiliate link (which I sent by email) to test this out on your side? I can't just be the only person this happening to, on two different computers.



Thanks!

Jason

[E-junkie_Guru]

I've referred your email ticket to Development for further research. As a matter of policy we do not place actual, paid test orders for our clientele, but that should not be necessary, as we don't pass any affiliate-related info to the payment processor for checkout (e.g. PayPal); rather, the affiliate referral is tracked entirely at our end when we match up the completed payment to the order we sent to checkout, so Development should be able to examine that process and look for anything amiss there.

[jasonaff]

Thanks very much. I'm hoping to hear something back soon so that I can test again successfully and not have any further doubts about accurate tracking of all my sales.